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Retail Technology Sr. Manager | Application Management & Operations Delivery | Automation Architect
Retail Technology leader with 15+ years of experience across Quality Engineering, Automation Architecture, Delivery Management, and AMS leadership for large UK and US retailers. I bring deep, hands-on understanding of Retail platforms and operations, built through years of working across IBM Sterling OMS, RedPrairie WMS, POS & Mobile POS, E-commerce, Payments, and fulfilment systems. This strong foundation has enabled me to lead effectively across both Build and Run organizations. My career progression spans Senior Tester and Test Lead roles to Automation Architect, End-to-End Test Manager, and Order & Payments AMS Lead, where I’ve been responsible for: - Defining and scaling automation and quality strategies across complex retail ecosystems - Embedding CI/CD-driven automation to improve release confidence and stability - Leading large, cross-functional teams across geographies - Owning production stability, incident management, and operational excellence for business-critical retail platforms I’ve consistently partnered with senior client stakeholders, operated in high-pressure retail environments, and driven outcomes that balance engineering rigor, operational reliability, and business impact. In recent years, I’ve also championed GenAI-assisted approaches to improve efficiency and insight across quality and Run organizations. Recognized with multiple Accenture Celebrates Excellence awards and experienced working onsite at client locations, including the UK, I’m known for combining technical depth, retail domain expertise, and calm execution at scale. Strengths: Analytical | Deliberative | Maximizer | Communication | Responsibility
Anna University Chennai
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
January 1, 2006 – January 1, 2010
Accenture
Senior Manager
June 1, 2026 – Present
Accenture
Manager - Order & Payments Portfolio | US vCommerce Retailer
January 1, 2025 – May 1, 2026
Accenture
Manager - Test Automation Strategy & Implementation | Retail SME
December 1, 2021 – February 1, 2025
Accenture
Associate Manager (QA) - Order Create Product / Sterling Commerce / Supply Chain Management
November 1, 2019 – December 1, 2021
Accenture
Test Engineering Lead - Order Create Product / Sterling Commerce / Supply Chain Management
November 1, 2016 – December 1, 2019
Accenture
Senior Test Analyst - Sterling Commerce OMS
April 1, 2015 – November 1, 2016
Tata Consultancy Services
Test Analyst - Ecommerce Website Testing (Staples Inc.)
September 1, 2014 – April 1, 2015
Tata Consultancy Services
Test Analyst - In-Store Order POS Application & Windows Tablet - Integration (Marks & Spencer Plc.)
December 1, 2013 – August 1, 2014
Tata Consultancy Services
Test analyst - POS Testing (Marks & Spencer Plc.)
July 1, 2013 – June 1, 2014
Tata Consultancy Services
Test Analyst - MultiChannel Foundation Programme (Marks & Spencer Plc.)
September 1, 2012 – July 1, 2013
Tata Consultancy Services
Test Analyst - RedPraire Testing (Marks & Spencer Plc.)
January 1, 2012 – September 1, 2012
Tata Consultancy Services
Tester - ING Omni Retirement Solution, US
December 1, 2010 – January 1, 2012
Universally Controlled Multi-Terrain Bot
September 1, 2009 – June 1, 2010
This was my final year project that was based on Micro-Controller and Robotics. I was working in a team size of three in this project and we implemented it successfully. This is a DTMF Signal controlled robot that can move on terrains like gravel surface, stagnant water, mud etc. Since this is controlled through DTMF signals, this can be controlled from any part of the world. We have demonstrated this project at TVS Motors Chennai and recieved their appreciation.
Reinvention with Agentic AI
Accenture
June 25, 2026 – Present
FY23 IS Elite Advocate
Accenture
June 25, 2026 – Present
Amazon Web Services Solutions Architect Associate
Amazon Web Services (AWS)
June 25, 2026 – Present
ISTQB Foundation Level Certification
ISEB
June 25, 2026 – Present
Cultural Fit Analysis
The candidate has spent a significant portion of their career (over 10 years) at Accenture, indicating loyalty and adaptability within a large corporate structure. Their progression through various roles within the same company suggests a strong ability to grow and take on increasing responsibilities. The project 'Universally Controlled Multi-Terrain Bot' shows an early interest in robotics and practical application, though it is a personal project from their final year of education and not directly related to their professional QA career. The certifications, including AWS and AI, show a commitment to continuous learning and staying current with industry trends. However, the breadth of project diversity outside of their primary professional roles is limited.
Soft Skills & Operational Fit
The candidate's experience descriptions highlight strong leadership, team management, mentoring, and client relationship management skills. Their focus on driving automation, operational excellence, and continuous service improvement indicates a proactive and results-oriented approach, which aligns well with senior operational roles. The ability to oversee both 'Build' and 'Run' activities suggests a holistic understanding of the software development lifecycle and operational demands.