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Technical Support Engineer with 5+ years in Banking Application Support & Data Analysis
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
5 years of experience in Production/Application Support. Familiar with the operating business model of Banking. proficient in mapping business requirements, designing customized solutions with analytical and technical skills.
University Of Mumbai
Bachelor of Science · Information Technology
N/A – June 30, 2021
PNV Techno Consulting Services / Montran Corporation (India) Pvt. Ltd.
Technical Support Engineer
August 1, 2023 – Present
India
Clover Infotech
Technical Support Engineer
June 1, 2022 – July 1, 2023
India
Micropoints Computers PVT LTD
Customer Support Engineer -(FINNONE)
May 1, 2021 – May 1, 2022
India
Banking (Data Analysis)
June 20, 2026 – Present
-A bank was rolling out a new term deposits product and wanted to predict which their existing customers to target as part of maximizing ROI. - Deployed Logistic regression to create a propensity model in R language to predict those customers most likely to respond positively to the new product and the campaign. - Achieved a model accuracy of 92% and registered a KS score of 67%.
Cultural Fit Analysis
The candidate's experience is highly specialized in technical support within the banking and financial sector, indicating a strong alignment with roles requiring domain-specific knowledge and operational rigor. The project on 'Banking (Data Analysis)' further reinforces this domain focus. The breadth of skills listed (SQL, PL-SQL, Hadoop, Tableau, Qlikview, Logistic Regression) suggests a willingness to learn and apply diverse technologies, which is positive for cultural fit in dynamic environments. However, the overall project diversity is limited to one personal project, which makes a broader assessment of cultural adaptability challenging. The candidate's career progression shows consistent roles in technical support, suggesting a preference for stable, operational environments.
Soft Skills & Operational Fit
The candidate demonstrates a strong operational fit for a Technical Support Engineer role, particularly within the financial domain. Their experience highlights a methodical approach to monitoring, troubleshooting, and incident management. The resume indicates an ability to work with various stakeholders (e.g., assigning tickets to respective teams). However, without specific assessment data, soft skills like communication under pressure, problem-solving methodology, and teamwork can only be inferred from job descriptions, which is insufficient for a comprehensive evaluation.