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QA Automation Engineer with 10+ years in Software Testing, Salesforce CRM & Mobile Applications.
Over 12 years of experience in Software QA professional. 3+ years of extensive experience in Salesforce Lightning, other SaaS applications (Synapse/PACT systems) and expertise in analyzing Salesforce CRM business process (sales, service and marketing cloud) that includes process of creating and managing the Accounts / Contacts, handling the Customer Issues, enquires and reports and managing Campaigns and tracking Customer Engagements in multi-tire environment, building Reports and dashboard as per user requirements. Led a cross-functional teams up to 3-5 member in size, coordinate and support with on-shore and off-shore team members to deliver high-quality products within tight deadlines. Proven expertise in multiple domains like BFSI, Healthcare, and Education. And in-depth experience in Agile Scrum process and Waterfall methodologies and Defect Lifecycle. Well versed to perform all types of Testing, includes Smoke Testing, Functional Testing, Integration, System, Regression, Sanity, User Acceptance Testing (UAT), Browser compatibility Testing, UI & UX Testing, Exploratory testing and GUI testing. Extensive hands-on experience in Web/Mobile (iOS/Android) Applications, Salesforce CRM (Lighting / Classic) cloud application (Salesforce.com), Synapse, PACT, OCE legacy system, Veeva CRM, Veeva Align and Vault Promo-Mats. Expertise in Core Banking & Financial products like Teller system, Account creation (Saving/Cheques), Credit Scoring system, KYC, Fund Transfer, Payments, Account Receivable, Internet Banking, Cards, ATM, loans, POS and ERP system. Strong Exposure to security and sharing rules implementation at object, field, record level for different users at different level of organization and Sing Sign-On (SSO) setup process on both desktop and mobile devices Good experience in API testing (Postman) tool, Workbench with Apex scripts, AWS (Athena) system and Mainframe (legacy) system to perform backend Data Validation Testing using standard SQL queries. Extensive exp
Bharathi Women's College
B.com · Commerce
N/A – Present
Cigniti Technologies
Lead Tester
May 1, 2021 – April 1, 2024
Hyderābād, Telangana, India
Tentacle Technologies (M) Sdn Bhd.
Senior Test Analyst
January 1, 2017 – July 1, 2017
Kuala Lumpur, Kuala Lumpur, Malaysia
L&T (Larsen & Toubro) InfoTech
Test Analyst
January 1, 2014 – December 1, 2016
India
Wipro Technologies
Test Engineer
January 1, 2008 – January 1, 2014
Chennai, Tamil Nadu, India
Query Surge Certified
ETL Tester
June 1, 2026 – Present
Certified in NCFM - Financial Markets Beginner
Unknown
June 1, 2026 – Present
Certified in Banking
Unknown
June 1, 2026 – Present
Certified in CP-MAP
Unknown
June 1, 2026 – Present
Certified in IB – Foundation
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse project experience across multiple domains (BFSI, Healthcare, Education) and various companies (Cigniti, Tentacle, L&T, Wipro) indicates adaptability and a broad perspective, which contributes positively to cultural fit. Their experience leading teams and collaborating with cross-functional and offshore/onshore teams suggests a collaborative mindset. The certifications in financial markets and banking also show a proactive approach to skill development and domain knowledge.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, communication, and interpersonal skills, as evidenced by their role as a Lead Tester, coordination with cross-functional teams, and client interaction. Their ability to adapt to new environments and work on complex projects, coupled with a results-oriented approach, suggests a good operational fit. The mention of 7/7 CSAT and 'Outstanding Performance Award' highlights a commitment to client satisfaction and quality delivery.