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QA Automation Engineer with 6+ years in Microsoft Dynamics CRM, Playwright, and API Testing
Senior QA Engineer with 6+ years of experience delivering high-quality Legal Tech, Court, and Judicial applications, specializing in Functional & Manual Testing for Microsoft Dynamics 365 CRM Customer Service and Power Apps-based applications. Strong hands-on experience in Web UI Testing, API Testing using Postman, Azure DevOps, and end-to-end validation of complex business workflows within government and enterprise environments. Experienced in Functional, Integration, Regression, System, and UAT testing, with expertise in test planning, test case design, defect management, and release validation activities. Well-versed in Microsoft Dynamics CRM and Power Platform testing, with a strong focus on validating business processes, workflows, security roles, forms, dashboards, entities, and customer service modules. Additionally, having exposure to Automation Testing using Playwright with Java, including understanding of automation frameworks, UI element handling, validations, and automated test execution. Skilled in supporting automation initiatives alongside strong manual testing expertise to improve overall test coverage and efficiency. Recognized for consistently delivering quality releases on time, collaborating effectively within Agile teams, and contributing to a 40% reduction in production defects through detailed validation and quality assurance practices. Available immediately and open to onsite, hybrid, and remote opportunities.
Bharathiar University
Bachelor of Computer Applications (BCA)
N/A – June 30, 2014
Bharathiar University
Master of Science (M.Sc.) · Information Technology
N/A – June 30, 2016
MMM Solutions (Client: Elex Ratio)
Senior QA Engineer
November 1, 2019 – January 1, 2026
Coimbatore, Tamil Nadu, India
Montréal - Court Project
March 1, 2025 – December 1, 2025
Focused on Manual Testing of Microsoft Dynamics 365 CRM and web-based court portal applications used by legal professionals. Performed Functional, System, Integration, Regression, Smoke, and UAT testing for legal and judicial workflows. Validated CRM functionalities including entities, forms, views, dashboards, workflows, business process flows, SLA processes, email notifications, and role-based security access. Verified end-to-end business workflows, email triggers, queue management, and automated process validations within CRM applications. Analyzed requirements and prepared test scenarios and test cases based on business workflows. Involved in complete STLC activities including test planning, execution, defect tracking, retesting, and test closure. Conducted API testing using Postman and managed defects using Azure DevOps. Participated in Agile ceremonies, release validation, and production sanity testing activities. Collaborated with Business Analysts, Developers, and QA teams to ensure quality deliverables within sprint timelines. Gained exposure to Playwright automation using Java and TestNG for UI validation and regression support. Assisted in executing Playwright automation scripts for smoke and regression test scenarios. Performed basic UI element validations, locator handling, and automated test execution using Playwright framework.
Department of Justice and Attorney-General (DJAG) - Court Project
March 1, 2023 – March 1, 2025
Focused primarily on Manual Testing of web-based court portal applications and Microsoft Dynamics 365 CRM functionalities used by legal stakeholders. Performed Functional, System, Integration, Regression, Smoke, and UAT testing for complex judicial and legal business workflows. Validated CRM functionalities including entities, forms, views, dashboards, workflows, business process flows, SLA processes, email notifications, and role-based security access. Verified end-to-end business workflows, email triggers, queue management, and automated process validations within CRM applications. Analyzed business requirements, functional specifications, and user stories to create detailed test scenarios and test cases. Involved in complete Software Testing Life Cycle (STLC) activities including requirement analysis, test planning, test execution, defect tracking, retesting, and test closure. Executed manual test cases across multiple environments and ensured application quality before production releases. Conducted API testing using Postman to validate backend services, request/response payloads, and data consistency across integrated systems. Logged, tracked, and monitored defects using Azure DevOps and worked closely with developers for issue resolution. Participated actively in Agile ceremonies such as sprint planning, daily stand-ups, backlog grooming, sprint reviews, and defect triage meetings. Supported release validation, production sanity testing, and post-deployment verification activities. Collaborated with Business Analysts, Developers, Product Owners, and cross-functional QA teams to ensure timely delivery of quality releases.
County Court of Victoria - Court Project
March 1, 2021 – March 1, 2023
Worked on testing Microsoft Dynamics 365 CRM-based case management applications used in court operations. Performed end-to-end functional, regression, system, and integration testing for legal workflows. Validated D365 CRM functionalities including entities, forms, business process flows, security roles, and customer service modules. Conducted API testing using Postman for backend integration validation. Prepared test scenarios, executed test cases, and tracked defects using Azure DevOps. Participated in release validation and UAT support activities.
High Court of Australia - Court Project
October 1, 2019 – March 1, 2021
Worked on testing web-based court case management applications for legal stakeholders. Performed functional, regression, smoke, and integration testing for business-critical workflows. Conducted API testing using Postman to validate backend services and application integrations. Created and executed test cases based on business requirements and user stories. Logged and tracked defects through Azure DevOps. Supported production releases and post-release validation activities.
Cultural Fit Analysis
The candidate's project experience is consistently within the Legal Tech, Government & Judicial domain, indicating a focused career path. While this shows depth, it also suggests a potentially narrow exposure to diverse industry challenges. The breadth of skills covers both manual and automation testing, API testing, and CRM-specific validation, which aligns well with a comprehensive QA role. The consistent use of Agile/Scrum and Azure DevOps across projects suggests adaptability to modern development practices.
Soft Skills & Operational Fit
The candidate demonstrates strong collaboration skills, working effectively with Business Analysts, Developers, Product Owners, and cross-functional QA teams. Their experience in Agile ceremonies and defect lifecycle management indicates good operational fit for dynamic development environments. The ability to troubleshoot automation failures and improve pipeline stability also highlights problem-solving and proactive operational engagement.