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Business Support Analyst with 2+ years in technical support & operations, skilled in data analysis,
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Detail-oriented IT professional with 2 years of experience in technical support, issue analysis, and cross-functional coordination. Skilled in requirements clarification, workflow documentation, data interpretation, and supporting internal users. Hands-on with SQL, Excel, Power BI, and JIRA. Actively seeking a Business Analyst role to utilize analytical skills, documentation experience, and stakeholder coordination.
BVRIT Hyderabad College of Engineering for Women
B.Tech · Electronics & Communication Engineering
August 1, 2019 – June 30, 2023
Movate
Engineer (Technical Support)
December 1, 2023 – September 1, 2025
Hyderābād, Telangana, India
MyCaptain
Business Operations Executive
August 1, 2023 – October 1, 2023
Bengaluru, Karnataka, India
Business Analyst Portfolio Project Online Course Management System
June 30, 2026 – Present
Conducted requirement analysis and prepared BRD, As-Is/To-Be workflows, and low-fidelity wireframes. Created user stories, acceptance criteria, and executed UAT test cases for requirement validation. Used SQL to extract and analyze course and user engagement data. Built Power BI and Excel dashboards to track engagement, completion rates, and KPIs.
Power BI
Simplilearn
June 1, 2026 – Present
Agile Fundamentals
Self-Learning
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project diversity, including a personal project focused on an Online Course Management System, shows initiative and a proactive approach to skill development. Their experience in both technical support and business operations, coupled with certifications in Power BI and Agile Fundamentals, indicates a willingness to learn and adapt. The target role of Business Support Analyst aligns well with their demonstrated skills in analysis, documentation, and coordination, suggesting a good cultural fit for a role that requires bridging technical and business needs.
Soft Skills & Operational Fit
The candidate demonstrates strong organizational skills through workflow documentation and standardized issue resolution. Their experience in cross-functional coordination and stakeholder communication indicates good interpersonal and collaboration abilities. The project work highlights analytical thinking and problem-solving, which are essential for a Business Support Analyst role. Familiarity with Agile/Scrum and JIRA suggests a good operational fit for teams using these methodologies.