Help & Supportcareers@gravityer.com
IT Support Officer with 1+ years in Helpdesk Support, System Maintenance & Software Development
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
ICT Professional with a Diploma in ICT and hands-on experience in Helpdesk Support, System Maintenance, and IT Infrastructure Management. Expert at diagnosing hardware/software malfunctions, configuring networks, and supporting 70+ users in educational and retail environments, complemented by full-stack development skills used to build custom IT solutions.
Kiambu Institute of Science and Technology
Diploma in Information Communication Technology (ICT)
N/A – June 30, 2025
Star of Hope Secondary School
KCSE Certificate
N/A – May 31, 2020
Text Book Centre
Sales & IT Support Assistant
December 1, 2025 – February 1, 2026
Nairobi, Nairobi, Kenya
AmericaShare
ICT Support Intern
September 1, 2024 – March 1, 2025
India
Star of Hope Secondary School
ICT Support Intern
August 1, 2023 – April 1, 2024
India
ICT Helpdesk Ticketing System
June 1, 2026 – Present
Developed a centralized web-based portal to replace manual email-based support with a structured ticketing workflow. Engineered a database-driven dashboard to manage the complete ticket lifecycle: Open, Pending, Pending Confirmation, and Resolved. Implemented Role-Based Access Control (RBAC) to distinguish between end-user submissions and administrative management. Integrated a file-attachment module for users to upload screenshots of error messages, significantly reducing diagnostic time.
View ProjectCertificate in Peer Counselling
Person Centered Wellness
June 1, 2026 – Present
Virtual Assistant Certification
Ajira Digital Program
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project work on a helpdesk ticketing system demonstrates initiative and a proactive approach to improving IT operations, aligning with a problem-solving culture. Their internship experiences across different sectors (education, non-profit, retail) show adaptability and a willingness to learn in varied environments. The blend of IT support and basic development skills indicates a versatile individual who could contribute to both operational and minor development tasks. The target role of 'IT Support Officer' aligns well with their practical experience and educational background.
Soft Skills & Operational Fit
The candidate's experience in providing user assistance and responding to IT support requests indicates good customer service and problem-solving skills. The project involving a ticketing system suggests an understanding of structured support workflows and efficiency. While direct evidence of stress handling or team collaboration is limited, the nature of IT support roles inherently requires these attributes. The peer counseling certification, though not directly technical, suggests an aptitude for interpersonal communication and empathy, which are beneficial in user-facing support roles.