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Senior Business Analyst and Scrum Master with 10+ years in Life Insurance, NBFC, and Telecom, specia
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Senior Business Analyst with 15+ years across Life Insurance, NBFC, and Telecom. Expert in BRD/FRD/User Story documentation, end-to-end digital transformation, and AI/API solution delivery. Proven track record driving KYC/AML compliance, Agile releases, and data-driven decisions by bridging business stakeholders with IT teams.
Lords Universal College, Mumbai University
Master of Commerce (M.Com)
August 1, 2024 – June 30, 2024
Lords Universal College, Mumbai University
Bachelor of Commerce (B.Com)
August 1, 2013 – June 30, 2013
LTIMindtree
Business Analyst Specialist - Insurance
June 1, 2025 – Present
Mumbai, Maharashtra, India
TATA AIA Life Insurance
Business Analyst - Assistant Manager
April 1, 2022 – June 1, 2025
Mumbai, Maharashtra, India
Bharti AXA Life Insurance
Senior Executive - Operations / Business Analyst
March 1, 2018 – April 1, 2022
Mumbai, Maharashtra, India
Pay Point India Pvt Ltd (NBFC)
Senior Team Leader - Operations / Business Analyst
February 1, 2015 – March 1, 2018
Mumbai, Maharashtra, India
Call2Connect India Pvt Ltd (Telecom)
Senior MIS Executive
January 1, 2011 – February 1, 2015
Mumbai, Maharashtra, India
KYC & Digital Onboarding - Insurance & NBFC
January 1, 2011 – June 1, 2026
Orchestrated shift from physical document submission to eKYC and VKYC, significantly reducing onboarding friction and drop-off rates. Defined business rules for automated OCR data extraction from ID documents, reducing manual entry errors. Collaborated with Legal and Compliance to ensure the digital journey met updated AML and regulatory guidelines.
API & System Integration - Insurance & NBFC
January 1, 2011 – June 1, 2026
Acted as functional lead for RESTful API integrations between Web/Mobile front-ends and Core Banking/Insurance systems. Managed integrations with payment gateways, e-sign providers (Aadhaar, DigiLocker, PAN, CKYC), and financial aggregators. Created API mapping documents and reviewed Swagger documentation to ensure data integrity across all API calls.
MIS & Data Reporting - Insurance & NBFC
January 1, 2011 – June 1, 2026
Designed automated MIS dashboards tracking real-time KPIs across New Business, POS, Claims, and Communications. Built granular SQL/Qlik/Excel reports for departmental heads, identifying operational bottlenecks. Conducted monthly trend and gap analysis to recommend product/platform feature enhancements.
Digital Transformation - Web & Mobile (SDLC)
January 1, 2011 – June 1, 2026
Ensured feature parity and consistent UI/UX across Web portals and Native Mobile apps (iOS/Android). Led Sprint planning, backlog grooming, and UAT to deliver high-quality Agile releases on schedule.
CRM Implementation - Contact Centre Transformation (NBFC)
January 1, 2011 – June 1, 2026
Led full SDLC delivery of centralized CRM integrated with chatbot and back-office; extended support coverage to 24/7.
Foundations of Project Management
Unknown
June 1, 2026 – Present
Generative & Agentic AI
Unknown
June 1, 2026 – Present
Introduction to IT Architecture
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate has a strong background in the financial services sector (Insurance, NBFC) and telecom, indicating adaptability across regulated industries. Their experience with digital transformation, AI/ML integration, and compliance initiatives aligns well with modern, innovation-driven environments. The breadth of projects, from KYC/onboarding to CRM implementation and data reporting, suggests a versatile individual capable of contributing to diverse strategic initiatives. However, the lack of explicit community involvement or open-source contributions limits the assessment of broader cultural fit beyond professional settings.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, mentoring, and cross-functional collaboration skills, evidenced by leading teams, coordinating with external vendors, and partnering with various departments (IT, Actuarial, Business, Legal, Compliance). Their experience in Root Cause Analysis, process mapping, and identifying bottlenecks indicates a proactive approach to operational efficiency. The awards received (Business Excellence, Top Performer, Best Team Leader) further highlight their commitment to excellence and customer service.