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Detail-oriented Computer Engineering graduate with experience in IT support, software testing, bug tracking, and technical troubleshooting. Skilled in TCP/IP networking, DNS, Windows OS, Linux command-line diagnostics, JIRA ticketing, and API testing using Postman. Strong understanding of SDLC and STLC. Seeking an L1 Support Engineer / Technical Support Analyst role to diagnose and resolve user issues, manage service desk tickets, and escalate incidents effectively.
Charotar University of Science and Technology
BTECH · Computer engineering
August 6, 2023 – April 25, 2026
Gujarat Technological University
Diploma · Computer engineering
July 5, 2020 – May 21, 2023