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Detail-oriented Computer Engineering graduate with experience in IT support, software testing, bug tracking, and technical troubleshooting. Skilled in TCP/IP networking, DNS, Windows OS, Linux command-line diagnostics, JIRA ticketing, and API testing using Postman. Strong understanding of SDLC and STLC. Seeking an L1 Support Engineer / Technical Support Analyst role to diagnose and resolve user issues, manage service desk tickets, and escalate incidents effectively.
Charotar University of Science and Technology
BTECH · Computer engineering
August 6, 2023 – April 25, 2026
Gujarat Technological University
Diploma · Computer engineering
July 5, 2020 – May 21, 2023
Cultural Fit Analysis
The candidate's project diversity, including a blockchain-based system and an ML-driven farm management system, indicates a breadth of interest beyond core frontend development. While the target role is Frontend Engineer, the candidate's stated interest in L1 Support Engineer/Technical Support Analyst roles suggests a potential misalignment or a broader career exploration phase. The experience level (0) and current education status (ongoing B.Tech) indicate a junior profile, which might require a culture of mentorship and growth opportunities.
Soft Skills & Operational Fit
The candidate's resume indicates a detail-oriented approach and experience in IT support functions like troubleshooting and ticket management, which suggests a foundational operational fit for roles requiring meticulousness and problem-solving. However, specific soft skills like teamwork, adaptability, or communication are not explicitly detailed beyond the general professional summary.