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Customer Support Associate with 2+ years in IT Service Desk and Travel Operations
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
My name is Karan Chaturvedi, and I have 50 months of experience working in voice, chat, and email processes across IT service desk management, international customer support, and travel operations. I am skilled in using tools like Galileo, Amadeus, and Citrix, with expertise in handling daily team operations, resolving customer queries, and analyzing trends. I am looking to join an organization that values skill development and offers opportunities for professional growth.
IGNOU
Bachelor of Computer Applications · Computer Science
July 25, 2024 – Present
IENERGIZER IT SERVICES PVT LTD
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October 1, 2025 – Present
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SQL Certified
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June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across multiple companies and international markets (Spain, Romania, Hungary, Poland, Adriatic region, Germany) suggests adaptability and an ability to work with diverse cultural contexts. Their stated interest in skill development and professional growth aligns with a positive cultural fit for organizations that value continuous learning. The breadth of their customer support experience indicates a service-oriented mindset.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in communication, problem-solving, and adaptability, evidenced by their experience in blended processes and handling diverse international clients. Their ability to manage multiple channels (voice, email) and operational tasks (credit checks, scheduling) indicates a good operational fit for a dynamic customer support role. The resume highlights a proactive approach to customer experience and efficient resolution.