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Application Support Engineer with 5+ years in Customer Success & Technical Troubleshooting
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Assessing your cultural and operational fit
Application Support Engineer & Technical Support Specialist with 4+ years' experience in customer success, application deployment, and technical troubleshooting. Skilled in SQL, monitoring tools, ticketing systems, root cause analysis, and IoT/smart device support. Proven track record in SLA compliance, cross-functional collaboration, and delivering solutions that improve system performance and client satisfaction.
Bannari Amman Institute Of Technology
Bachelor of Engineering · Mechanical
August 1, 2017 – June 30, 2021
SIERRA ODC Private Limited
Implementation Consultant
June 1, 2025 – Present
Bengaluru, Karnataka, India
SIERRA ODC Private Limited
Customer Success Consultant (L1)
May 1, 2021 – May 1, 2025
Coimbatore, Tamil Nadu, India
Cultural Fit Analysis
The candidate has worked for a single company, SIERRA ODC Private Limited, for their entire professional career, which suggests loyalty and stability. Their progression from Customer Success Consultant (L1) to Implementation Consultant indicates a growth mindset and ability to take on increasing responsibilities. The roles involve direct client interaction, problem-solving, and collaboration with various teams, which aligns with a service-oriented and collaborative work culture. The focus on eFACILITY® software suggests a specialization in enterprise facility management, which might limit exposure to diverse industry domains but indicates deep product knowledge.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their experience in managing customer issues, conducting root cause analysis, and ensuring SLA compliance. Their roles as an Implementation Consultant and Customer Success Consultant highlight skills in client training, documentation, and cross-functional collaboration. The accomplishment of supervising and mentoring a team of 3 staff members indicates leadership potential and teamwork capabilities. The candidate's experience with IoT/smart device troubleshooting suggests adaptability to emerging technologies.