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IT Engineer with 7+ years in VIP Technical Support & Project Delivery
IT professional with 8+ years of experience delivering technical support in high-pressure environments, specialising in white-glove VIP support for C-suite executives and high-profile dignitaries. Proven track record in project delivery, event IT management, and end-to-end ownership of executive technology experiences. Currently serving as VIP Support Engineer at AstraZeneca Dublin. BSc in Information Systems and Information Technology from Technological University Dublin.
Technological University Dublin
Bsc. Information Systems and Information Technology · Information Systems and Information Technology
August 1, 2023 – June 30, 2026
Instituto Politécnico de Viana do Castelo
Information Management Technician - Level 5 · Information Management
August 1, 2014 – June 30, 2016
Escola Secundária Padre Benjamim Salgado
Information Management Technician - Level 4 · Information Management
June 1, 2008 – May 31, 2011
Astrazeneca
VIP Support Engineer
April 1, 2026 – Present
Dublin, County Dublin, Ireland
Ibec
IT Helpdesk Executive
January 10, 2022 – April 1, 2025
Dublin, County Dublin, Ireland
Uría Menéndez - Proença de Carvalho
IT Support Technician
December 15, 2017 – December 31, 2021
Lisbon, Lisbon District, Portugal
Continental Mabor, Indústria de Pneus S.A.
Internship - IT Support
April 10, 2012 – June 30, 2012
Vila Nova de Famalicão, Braga District, Portugal
Cultural Fit Analysis
The candidate's experience across different companies (AstraZeneca, Ibec, Uría Menéndez) and roles (VIP Support Engineer, IT Helpdesk Executive, IT Support Technician) demonstrates adaptability and a broad exposure to various organizational cultures. Their involvement in high-profile events and support for dignitaries suggests a professional demeanor and ability to integrate into demanding environments. The ongoing pursuit of a BSc in Information Systems and Information Technology indicates a commitment to continuous learning and professional development, which is a positive cultural fit for growth-oriented organizations. The diversity of their technical support experience, from general helpdesk to specialized VIP support, shows a versatile skill set.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills crucial for an IT Engineer role, particularly in VIP support. These include excellent communication (adapting technical information for executives), discretion, sound judgment, and the ability to work independently under pressure. Their experience in 24/7 follow-the-sun support indicates flexibility and commitment. Project management skills, such as coordinating teams for meeting room delivery and panel refreshes, highlight operational effectiveness. The focus on customer experience and continuous service improvement aligns well with a service-oriented IT role.