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Manager - Operations with 8+ years in Operations Management & AI Automation
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Results-driven Operations Professional with 8+ years of experience managing cross-functional teams and overseeing complex data and service-delivery operations at Wiser Solutions and Shelvspace, consistently achieving KPIs and SLA targets in fast-paced environments. Proven ability to lead end-to-end operational deployments, conduct root cause analysis, and implement process improvements that enhance productivity, quality, and stakeholder satisfaction. Leverages advanced analytical tools, AI-powered automation, and strong people-management skills to translate business requirements into executable operational plans aligned with organizational objectives.
Saurashtra University
BCA · Computer Application
August 1, 2013 – June 30, 2014
Gujarat Sec. & Higher Sec. Edu. Board
HSC · 12th
June 1, 2007 – May 31, 2008
Gujarat Sec. & Higher Sec. Edu. Board
SSC · 10th
June 1, 2005 – May 31, 2006
Wiser Solutions, Inc.
Sr. Team Lead, Operations
July 1, 2024 – Present
India
Wiser Solutions, Inc.
Operations Team Lead
September 1, 2022 – July 1, 2024
India
Shelvspace
Support Manager
June 1, 2016 – August 1, 2022
India
Store-Mission-Lookup-App
June 21, 2026 – Present
Developed a desktop operations-management tool using Python, customtkinter, and SQLite to centralize store-mission assignment data, enabling teams to search, manage, and report on operational records with accuracy and speed. Implemented a 3-stage CSV/Excel import-validation pipeline, bulk-delete with undo, and fuzzy search, significantly reducing data-entry errors and improving data integrity for team-wide operational tracking. Deployed a shared team database via OneDrive/SharePoint with activity history and auto-refresh, facilitating real-time cross-functional collaboration and consistent access to up-to-date data across distributed teams.
The Writing Desk
June 21, 2026 – Present
Architected and launched an AI-powered desktop writing assistant for Windows and Mac using Electron and React, integrating multiple AI providers to automate grammar checking, rewriting, and communication formatting. Engineered productivity features including email polishing, multilingual translation, and social-media formatting, demonstrating applied expertise in AI-enabled automation to streamline operational communication workflows. Delivered a cross-platform solution that reduces time spent on written stakeholder communications, supporting operational-efficiency goals and showcasing the ability to leverage emerging technology to solve real-world business problems.
Image-Converter-Script
June 21, 2026 – Present
Designed and deployed a desktop batch-processing application using Python and Tkinter that automates high-volume image-conversion workflows, reducing manual effort and improving operational throughput for large-scale file management. Engineered a user-controlled output-ordering system supporting hundreds of simultaneous files, translating complex operational requirements into scalable, process-driven software. Applied structured product-design principles to build an intuitive UI, ensuring ease of adoption by non-technical team members and aligning functionality with end-user operational needs.
Python Workshop (3 hr)
AI for Techies
May 1, 2026 – Present
Claude 101 - Certificate of Completion
Anthropic Claude
May 1, 2026 – May 1, 2026
AI Tools Workshop
Be10x
April 1, 2026 – Present
MS Excel - Certificate
IRA EDU-Tech
September 1, 2023 – Present
Cultural Fit Analysis
The candidate's project diversity, ranging from image conversion to AI-powered writing assistants, indicates a proactive and innovative mindset. Their experience in leading teams and driving process improvements aligns well with a culture that values continuous improvement and collaborative problem-solving. The focus on operational efficiency and leveraging technology to streamline processes suggests a good fit for a results-oriented environment.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, problem-solving, and communication skills through their experience in managing teams, driving process improvements, and facilitating stakeholder discussions. Their project descriptions highlight an ability to translate complex operational requirements into practical software solutions and user-friendly interfaces, indicating a strong operational fit and a proactive approach to efficiency.