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IT Engineer with 2+ years in Active Directory & Network Troubleshooting
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
IT Support Engineer with international experience delivering enterprise-scale technical support in a fast-paced production environment. Managed high-volume ticket queues, resolved critical system and user issues, and maintained secure, reliable IT operations. Strong expertise in Active Directory, Windows environments, and network troubleshooting (DNS, DHCP, TCP/IP). Proven ability to diagnose issues quickly, minimize downtime, and support business continuity. Currently advancing capabilities in cloud platforms (AWS, Azure), automation, and system administration. Actively building hands-on expertise through continuous learning and practical lab environments.
University of Galway, Ireland
MSc · Information Systems Management
January 1, 2022 – January 1, 2023
Mumbai University, India
Bachelor of Technology · Computer Science Engineering
January 1, 2021 – January 1, 2021
Mumbai, India
Diploma · Computer Technology
January 1, 2018 – January 1, 2018
Chanelle Pharma
IT Operations Intern
December 1, 2023 – October 1, 2024
Ireland
Apple Green
Sales Assistant
September 1, 2022 – November 1, 2023
Ireland
AWS Cloud Practitioner
Unknown
June 1, 2026 – Present
Microsoft Azure Fundamentals (AZ-900)
Unknown
June 1, 2026 – Present
CompTIA A+
Unknown
January 1, 2025 – Present
Windows Server, Active Directory & PowerShell
Unknown
January 1, 2024 – Present
JavaScript & Node.js
Coursera
January 1, 2023 – Present
React Basics & React Native
Coursera
January 1, 2023 – Present
HTML, CSS & JavaScript for Web Developers
Coursera
January 1, 2022 – Present
Cultural Fit Analysis
The candidate's educational background in Information Systems Management and Computer Science Engineering, combined with an IT Operations internship, aligns well with an IT Engineer role. Their self-development efforts in cloud platforms, Windows Server, Active Directory, and PowerShell automation show a strong initiative to acquire relevant skills. The diverse certifications, including web development technologies, indicate a broad interest in technology, though the core focus remains on IT infrastructure. The candidate's willingness to relocate and international experience further contribute to cultural adaptability.
Soft Skills & Operational Fit
The candidate has experience in a high-pressure, high-volume environment as a Sales Assistant, which suggests good problem-solving and communication skills under pressure. Their IT Operations Intern role involved managing 100+ monthly incidents, indicating an ability to handle operational demands and contribute to business continuity. The focus on independent upskilling and practical lab environments demonstrates a proactive and self-driven approach to learning and operational improvement.