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CTO, ManpowerGroup India Pvt Ltd
Strategic Leader, Solution-oriented & Visionary with an entrepreneurial bent of mind having over 25 years of multi-cultural experience; successfully directed & led key initiatives for Business & Operational Transformation, IT Transformation, Solutions & Consulting, Analytics & Automation across Customer Experience and Services domain for all industry verticals. Currently working with ManpowerGroup India Pvt Ltd as CTO-India Previously associated with Ingenicx (Co-Founder),Datamatics Business Solutions Ltd, Startek Inc(Formerly Aegis Ltd),Conneqt Business Solutions(formerly Tata BSS) ,HTMT and PCS. Spearheaded technology planning and direction, Cx services and development, IT Solutions & Pre-sales & business solution delivery. Exhibited excellence in implementing cutting-edge Applications and automation solutions. Result-oriented, Self-driven Leader and Collaborator: Developed innovative & comprehensive solutions for Customer Experience Management Technologies, focused around customer demands that enabled acquisition of new business links, profitability & sales. Established strategic alliances with service partner organizations Drove innovation & modernization practices across business functions which led to new technology introduction & upgradation. Strong experience in implementation & management of CX Technology products from OEMS like Avaya, Cisco, Aspect, NICE, Verint, Genesys and Citrix. Versatile high energy professional with a passion for technology; Drove organizational transformation with capabilities in successfully setting up centers, departments & processes, projects from scratch. Hands-on experience in acquiring the right talent, motivating and guiding teams in achieving goals, consistently tracking performance & ROIs. Strong analytical skills with capability to think out-of-the-box and contribute ideas towards business excellence.
ManpowerGroup India
Chief Technology Officer
July 1, 2021 – Present
Mumbai, Maharashtra, India
Ingenicx Private Ltd
Co-Founder and Head-Technology
January 1, 2021 – June 1, 2021
Mumbai, Maharashtra, India
Datamatics Business Solutions Ltd.
Vice President and Head - Information Technology and Chief Information Security Officer
January 1, 2020 – December 1, 2020
Mumbai, Maharashtra, India
Aegis BPO
VP - IT Solutions and Transformation
August 1, 2009 – March 1, 2019
Mumbai Metropolitan Region
Tata Business Support Services
Senior Manager
December 1, 2003 – August 1, 2009
Pune/Pimpri-Chinchwad Area
HTMT
Manager -Operations
January 1, 2001 – November 1, 2003
Mumbai Metropolitan Region
Hinduja Finance Corporation Ltd
Dy Custodian
September 1, 1994 – December 1, 2000
Mumbai Metropolitan Region
Cultural Fit Analysis
The candidate's extensive experience across multiple companies and diverse roles, including co-founding a company, suggests adaptability and an entrepreneurial mindset. The focus on IT strategy, innovation, and digital transformation aligns well with a forward-thinking culture. However, the lack of specific project details or team collaboration examples makes a deeper cultural fit assessment challenging without further interaction.
Soft Skills & Operational Fit
The candidate's career progression to CTO and VP roles indicates strong leadership, strategic thinking, and operational management skills. Experience in IT transformation, solutions, and client relationships suggests excellent communication and stakeholder management abilities. The descriptions imply a results-oriented approach and the capacity to drive significant technological initiatives.