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International Sales/Business Development/Customer Success Manager with 10+ years in IT/ITES, Retail
Senior Service Business & Operations Leader with 20+ years of experience in IT/ITES, Retail Automation, and Enterprise Technology Services, specializing in product pre-sales, Key account management, customer success, and managed services operations. Proven track record of building scalable service organizations, leading pan-India field service operations (200+ FTEs), and managing enterprise key accounts across retail, BFSI, and technology sectors. Extensive experience in techno-commercial proposals, solution consulting, contract negotiation, SLA governance, and P&L management. Recognized for transforming service organizations into revenue-generating business units through AMC, managed services, and lifecycle support models, while consistently improving customer satisfaction, operational efficiency, and profitability.
Welingkar Institute of Management
PGDBA · Operations
N/A – Present
Gujarat University
B.Sc. · Mathematics
N/A – Present
¡Value Systech Pvt Ltd
Vice President – Operations & Management
December 1, 2024 – February 1, 2026
Ahmedabad, Gujarat, India
E-Commerce Business
Entrepreneur – E-Commerce Business
January 1, 2018 – February 1, 2024
India
Meditab Software Inc
General Manager – Customer Support Operations
January 1, 2017 – January 1, 2018
Ahmedabad, Gujarat, India
AGS Transact Technologies Ltd
General Manager – Service Business (Retail Technology)
January 1, 2008 – January 1, 2016
Mumbai, Maharashtra, India
AGS Infotech
Regional Service Manager
January 1, 2004 – January 1, 2006
Mumbai, Maharashtra, India
ITIL V3 Foundation Certified
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across various companies and roles (from regional service manager to VP of Operations and entrepreneur) suggests adaptability and a broad understanding of different business environments. Their focus on customer success, revenue growth, and operational efficiency aligns with a performance-driven culture. The experience with major enterprise clients indicates an ability to navigate complex client relationships.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, strategic thinking, and operational management skills. Their experience in managing large teams, optimizing service delivery, and driving profitability indicates a robust operational fit. The entrepreneurial experience also suggests initiative and a holistic business perspective. The ITIL V3 Foundation certification further supports a structured approach to service management.