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Marketing Manager with 6+ years in Community Management & Procurement.
Hi there! Here's a 5-year highlight: built and scaled community management, social media operations, and internal messaging functions from scratch; led recruitment, developed SOPs, conducted product and tool testing, and drafted KPIs to optimize operations; designed and implemented training programs, while mentoring and buddying with team members for effective onboarding; drove key performance metrics, including new user sign-ups, KYC conversion, daily active rates, and net fees; increased group membership through strategic initiatives like events, live AMAs, tutorial sharing, and KOL collaborations; contributed as Head of Procurement for Malaysian office activities, sourcing seasonal gifts for Eid, Annual Dinner, and Chinese New Year; coordinated and organized monthly company events and activities, fostering engagement and team morale.
UNITAR University
Foundation in Commerce
N/A – Present
Multimedia University
Bachelor of Business Administration · International Business
N/A – June 30, 2025
The Loud Clan (TLC), a Vantage Markets Company
Assistant Manager for Community Management
April 1, 2025 – Present
India
OKX
Senior Specialist- Internal Messaging Management
June 1, 2024 – Present
India
OKX
Head of Procurement - Fun Team
January 1, 2024 – Present
India
OKX
Assistance of Procurement - Fun Team
June 1, 2023 – December 1, 2024
India
OKX
Team Lead - Internal Messaging and Community Management
September 1, 2022 – June 1, 2024
India
OKX
Team Lead - Social Media CS
August 1, 2021 – September 1, 2022
India
OKX
Team Lead - Community Management
April 1, 2021 – August 1, 2021
India
OKX
Community Manager - Community Management
November 1, 2019 – April 1, 2021
India
Faris Jeffrey
Manager - Public Relation cum Marketing
August 1, 2018 – June 1, 2019
India
Cultural Fit Analysis
The candidate's extensive experience across various roles within OKX and The Loud Clan, both fast-paced environments, suggests a strong cultural fit for dynamic and growth-oriented organizations. Their involvement in employee development, team management, and organizing company events indicates a proactive approach to fostering team morale and a collaborative spirit. The breadth of their skills and experience in different facets of marketing and community engagement aligns well with roles requiring versatility and a hands-on approach. The candidate's focus on driving numbers and public branding initiatives also aligns with performance-driven cultures.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, cross-functional collaboration, communication, and problem-solving skills. Their experience in creating operational policies, managing teams, and driving KPIs indicates a solid operational fit. The ability to handle crisis management and maintain community engagement under pressure highlights resilience and strategic thinking. The candidate's diverse experience in community, social media, and internal messaging management, coupled with procurement roles, suggests adaptability and a broad understanding of business operations.