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Application Support Analyst with 5+ years in application support & testing.
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Assessing your cultural and operational fit
Detail-oriented Application Support Analyst with over 3 years of experience in application support, production maintenance, manual testing, API integrations, and client coordination. Proficient in identifying, troubleshooting, and resolving technical issues, with hands-on experience in UAT/production deployments and real-time API operations. Skilled at working with cross-functional teams, delivering demos, and ensuring seamless functionality for mission-critical systems. Currently seeking a challenging support-focused opportunity to enhance enterprise-level application performance and client satisfaction.
Narsee monjee Institute of Management Studies
Masters of Business Administration · Operations and Data Science Management
July 1, 2025 – June 1, 2026
K.J. Somaiya College of Arts & Commerce
Bachelor of Commerce
N/A – June 30, 2021
Ixsight Technology PVT. LTD
Application Support Analyst
February 1, 2024 – Present
Mumbai, Maharashtra, India
Suma Soft PVT LTD
Manual Tester
September 1, 2022 – February 1, 2024
Delhi, Delhi, India
Ivangel Sales and Services
Back office executive
June 1, 2021 – August 1, 2022
Mumbai, Maharashtra, India
C-KYC deduplication
February 1, 2024 – June 1, 2026
Maintained customer deduplication APIs. Integrated IIS-hosted APIs that return real-time status using C-KYC IDs after querying customer databases.
UCIC,Risk and Negative
February 1, 2024 – June 1, 2026
Oversaw secure UCIC generation and risk assessment by managing API-based incremental record processing and ensuring compliance with global databases.
IRAC
April 1, 2023 – February 1, 2024
Tested income conditions for NPA cases per IRAC guidelines. Verified data sync between LMS and Production via staging tables.
Ebix Collection system - Go live project
June 1, 2021 – October 1, 2021
Validated full production deployment of change requests. Documented live test cases and coordinated release success with Dev and Deployment teams.
Data Analyst
Analytical training hub
March 1, 2023 – Present
Certificate in computer application
Disha Institute
June 1, 2020 – Present
Cultural Fit Analysis
The candidate's project diversity, spanning API deduplication, risk assessment, collection systems, and data synchronization, indicates adaptability and a broad understanding of different business processes within the financial/banking domain. Their experience across multiple companies (Ixsight Technology, Suma Soft, Ivangel Sales and Services) and roles (Application Support Analyst, Manual Tester, Back office executive) shows a willingness to take on varied responsibilities and grow. The pursuit of an MBA in Operations and Data Science Management suggests a commitment to continuous learning and a strategic mindset, which aligns well with a culture that values professional development and analytical thinking. The candidate's focus on client satisfaction and cross-functional collaboration also points to a good cultural fit for a support-oriented role.
Soft Skills & Operational Fit
The candidate demonstrates strong problem-solving, communication, and analytical skills, which are crucial for an Application Support Analyst role. Their experience in coordinating with various teams and directly supporting clients indicates good operational fit. The ability to reorganize processes and manage multiple teams (as stated in 'Leadership skills' and 'Innovative' in the resume) suggests a proactive approach to improving efficiency and handling responsibilities. The candidate's achievements, such as receiving an appreciation letter and compensation-based rewards, further highlight their dedication and positive impact in previous roles.