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D365 Techno-Functional Consultant (Finance Focus) with 10+ years in Customer Engagement and Power Pl
Microsoft Dynamics 365 Customer Engagement Techno-Functional Solution Architect with 12+ years delivering enterprise CRM implementations across Sales, Customer Service, Field Service, and Marketing. Expert in C# plugin architecture, PCF control development, Dataverse modeling, Azure Logic Apps, Service Bus integration, and Copilot Studio agent design. Achieved a 35% drop in agent-handled Tier-1 cases within 90 days through a Copilot-powered service deflection agent, delivered same-day quoting capability for a $500M manufacturer, and built a real-time bi-directional Epicor ERP sync that eliminated a two-FTE daily reconciliation process entirely. Architected Omnichannel deployments, Dual-write configurations, and DevOps CI/CD pipelines across four concurrent CRM workstreams. Zero executive escalations and zero failed environment promotions across the full engagement portfolio.
New Jersey Institute of Technology
Master of Science · Computer Science
N/A – Present
Sunrise Technologies
D365 CRM / Customer Engagement Techno-Functional Solution Architect
March 1, 2025 – Present
India
Hitachi Solutions America
Senior D365 CRM Developer
May 1, 2019 – March 1, 2025
India
Sikich LLP
D365 CRM Developer
June 1, 2016 – May 1, 2019
India
Catapult ERP
Dynamics CRM Developer
March 1, 2014 – June 1, 2016
India
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Microsoft
June 1, 2026 – Present
Microsoft Certified: Power Platform Functional Consultant Associate
Microsoft
June 1, 2026 – Present
Microsoft Certified: Azure Fundamentals
Microsoft
June 1, 2026 – Present
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Microsoft
June 1, 2026 – Present
Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
Microsoft
June 1, 2026 – Present
Microsoft Certified: Power Platform Fundamentals
Microsoft
June 1, 2026 – Present
Cultural Fit Analysis
The candidate has a diverse project portfolio across retail, distribution, manufacturing, financial services, and mid-market clients, demonstrating adaptability to various industry contexts. Their progression from developer to solution architect within multiple consulting firms indicates a growth mindset and ability to take on increasing responsibility. The breadth of technical skills and certifications aligns well with a consultant role requiring continuous learning and application of new technologies. The focus on delivering tangible business value aligns with a results-oriented culture.
Soft Skills & Operational Fit
The candidate's resume highlights leadership in architecting solutions, mentoring junior developers, and leading pre-sales proposals, indicating strong leadership, communication, and collaboration skills. Their experience with DevOps and environment governance suggests a structured and process-oriented approach to project delivery. The consistent achievement of quantifiable results points to a strong focus on operational efficiency and business impact.