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Assessing your cultural and operational fit
Customer Support Associate with 8+ years in Client Relations & Operational Improvement
I am a dedicated and results-driven professional with a strong background in customer service, team leadership, and service coordination. Throughout my career, I've excelled in managing client relations, optimizing operational processes, and implementing continuous improvement initiatives to consistently achieve high service standards. I have a proven track record of leading teams to meet SLAs and KPI's, while delivering customer-focused solutions across various industries. I bring strong problem-solving abilities, administrative skills, and a commitment to process enhancements that drive efficiency and improve customer experiences. With experience in human resources and project management, I'm ready to take on new challenges.
Udemy
Diploma in Project Management
August 1, 2024 – Present
ICTEngage
Customer Service and Communication
August 1, 2024 – Present
GetSmarter
Human Resources Management
August 1, 2021 – Present
Rhodes High School
Grade 12
June 1, 2013 – May 31, 2013
SnoMaster
Service Coordinator
April 1, 2022 – Present
India
SweepSouth
Customer Service Team Lead
January 1, 2020 – March 1, 2022
India
SweepSouth
Customer Support Specialist
April 1, 2019 – December 1, 2019
India
Superbalist.com
Customer Service Specialist
November 1, 2018 – March 1, 2019
India
Superbalist.com
Client Concierge - TIER 2
February 1, 2018 – November 1, 2018
India
Takealot Deliver Team
Customer Service Agent
September 1, 2016 – February 1, 2018
India
PixelFaerie
DTP - Trainee
May 1, 2016 – August 1, 2016
India
Jo Borkett Fashions
Sales Assistant
December 1, 2014 – March 1, 2016
India
Belmor Primary School
Volunteer School Administrative Coordinator
January 1, 2014 – December 1, 2014
India
Cultural Fit Analysis
The candidate's diverse experience across different companies (SnoMaster, SweepSouth, Superbalist.com, Takealot) and roles within customer service demonstrates adaptability and a broad understanding of customer support environments. Their continuous learning (Customer Service and Communication, Project Management, HR Management) indicates a proactive approach to professional development. The volunteer experience also highlights community engagement and a collaborative spirit, aligning well with a supportive team culture.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills such as communication, relationship building, proactive problem-solving, and adaptability, which are crucial for a Customer Support Associate role. Their experience in managing SLAs, generating reports, and coordinating various service aspects indicates a solid operational fit. The candidate's background in team leadership and coaching also suggests an ability to mentor and contribute to team efficiency.