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AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Sales and Customer Service Representative with 2+ years in customer service, business development, a
Customer-focused and results-driven professional with over 2 years of experience spanning call center operations, business development, and debt recovery. Proven ability to handle high-volume inbound and outbound calls, build lasting client relationships, and resolve complex inquiries with professionalism and empathy. Adept at applying effective communication, negotiation, and problem-solving skills in fast-paced environments. Currently advancing into a Senior Recovery Officer role, bringing strong analytical capabilities and a commitment to delivering excellent service across all customer touchpoints.
York Graduated Campus
Pearson Test of English (PTE)
February 1, 2023 – May 1, 2023
Lincoln University Malaysia
IT and Business Foundation Course · IT and Business
November 1, 2022 – December 1, 2023
York Graduated Campus
Diploma in Teaching English Languages · Teaching English Languages
November 1, 2022 – May 1, 2023
Flinders University
BSc (Hons) Computing · Computing
N/A – Present
St. Joseph's College, Colombo
G.C.E. Ordinary Level (O/L)
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FDCA
Senior Recovery Officer
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India
Top Line Digital Marketing Company
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Cosmic Commerce Pvt. Company
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December 1, 2023 – April 1, 2024
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Cultural Fit Analysis
The candidate's diverse experience in customer service, business development, and recovery operations, coupled with their educational background in computing and IT, suggests adaptability and a broad skill set. Their roles involve direct customer interaction and problem resolution, indicating a customer-centric approach. The target role aligns well with their career trajectory, demonstrating a consistent focus on client interaction and sales/service outcomes. However, the psychometric test score suggests potential areas for development in work attitude and team collaboration, which are key for cultural integration.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills such as communication, problem-solving, critical thinking, and time management, which are essential for a Sales and Customer Service Representative role. Their experience in high-volume call environments and managing client relationships suggests a good operational fit for customer-facing roles. The psychometric test score indicates some areas for development in logical reasoning, work attitude, stress handling, and team collaboration, which are important for sustained performance in demanding customer service environments.