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Assessing your cultural and operational fit
Technical Support Specialist with 10+ years in SaaS & Enterprise Application Support
Customer Support and Technical Support professional with 15+ years of experience supporting customers across SaaS, enterprise software, and cybersecurity-adjacent platforms. Strong background in customer-facing support through email, ticketing systems, and live customer meetings, with a proven ability to explain technical concepts clearly to both technical and non-technical audiences. Bilingual English and Spanish, experienced in remote-first environments, and focused on long-term stability, service quality, and customer satisfaction.
I.E.S. N° 28, Olga Cossettini
Field of Study · English Translation for Literature, Technology, and Science (Incomplete)
N/A – Present
Ε.Ε.Τ. Ν° 469, Estanislao Zeballos
Degree · Process Plant Analyst
N/A – Present
ICONS
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August 1, 2025 – Present
India
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HP Enterprise Services, Instalnet Comunicaciones, Vignolo & Asociados, Moravia IT, URG Urgencias, and TeleTech Argentina
Technical Support and Service Desk Roles
January 1, 2007 – December 1, 2017
India
HTML and CSS, Codecademy (In Progress)
Codecademy
June 1, 2026 – Present
VBrick Network Certified Engineer
Unknown
June 1, 2026 – Present
CompTIA A+
Unknown
June 1, 2026 – Present
VMware VSP and VTSP
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across multiple companies and roles, from L1 support to Customer Success Manager and Team Lead, indicates adaptability and a broad understanding of support operations. Their focus on customer satisfaction, process improvement, and cross-functional collaboration aligns well with a culture that values continuous improvement and teamwork. The bilingual proficiency (English and Spanish) is a significant asset for global or diverse customer bases.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills, including clear written and verbal communication, empathy, and a customer-centric approach. Their experience in remote-first environments, managing global user bases, and using data for support optimization indicates a good operational fit for roles requiring autonomy and process improvement. The candidate's history of managing escalations and improving feedback loops suggests a proactive and collaborative work attitude.