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Service Delivery Manager @ CEGID
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
ISTYA
Certification Acquired, ITIL Foundation V2
January 1, 2008 – January 1, 2008
Universidade de Coimbra
Computer Engineering
January 1, 1996 – January 1, 2003
Colegio Internato dos Carvalhos
Tech School Degree, Computer Technician
January 1, 1993 – January 1, 1996
Cegid
Service Delivery Manager
June 1, 2025 – Present
Braga, Portugal · Hybrid
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Gemalto
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September 1, 2014 – November 1, 2017
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February 1, 2013 – April 1, 2014
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May 1, 2011 – January 1, 2013
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February 1, 2008 – April 1, 2011
Netherlands
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October 1, 2004 – October 1, 2007
Porto, Porto, Portugal
Tranquilidade
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September 1, 2003 – October 1, 2004
Porto, Porto, Portugal
Professional Scrum Master™ I (PSM I)
Scrum.org
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June 24, 2026 – Present
Cultural Fit Analysis
The candidate's career trajectory shows a strong focus on IT operations, service delivery, and system administration across various industries (telecom, finance, government, software). While there is extensive experience in IT, the target role is 'Frontend Developer', which is a significant pivot from the candidate's documented experience. The project diversity and role alignment are low for a frontend development role, indicating a potential cultural mismatch for a pure development position.
Soft Skills & Operational Fit
The candidate's experience in Service Delivery Management, Incident/Process Management, and SaaS-ML Technical Leadership indicates strong operational fit, customer satisfaction focus, and communication skills. The roles suggest an ability to handle stress and collaborate within teams, although direct psychometric test results are not available.