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Senior Analyst with 6+ years in customer operations & process improvement
Detail-oriented Operations Analyst with 5+ years of experience in customer operations, verification processes, compliance support, data validation, reporting, documentation, and workflow management across global organizations. Skilled in reviewing customer information, conducting quality checks, maintaining operational accuracy, and collaborating with cross-functional teams in fast-paced environments. Experienced in handling escalations, audit reporting, process monitoring, and operational compliance while maintaining high quality and turnaround standards. Strong analytical and problem-solving abilities with a focus on risk awareness, documentation accuracy, and process improvement.
B.Com Graduation
B.Com
August 1, 2025 – June 30, 2026
Shankar Narayan College of Science & Commerce
H.S.C. · Science & Commerce
June 1, 2019 – May 31, 2019
St. Agnes English High School
S.S.C.
June 1, 2017 – May 31, 2017
Sterling (Now First Advantage)
Operations Analyst
September 1, 2025 – Present
India
Amazon
Senior Customer Support Associate
September 1, 2024 – May 1, 2025
India
Concentrix
Level 2 Senior Customer Support Associate
January 1, 2024 – September 1, 2024
India
Amazon (Contractual)
Senior Customer Support Associate
August 1, 2023 – November 1, 2023
India
Firstsource
Senior Customer Support Executive
January 1, 2022 – July 1, 2023
India
Epicenter
Customer Support Executive & Quality Analyst
July 1, 2019 – January 1, 2022
India
Cultural Fit Analysis
The candidate's experience across multiple companies (Amazon, Concentrix, Firstsource, Epicenter, Sterling) and roles within customer support and operations suggests adaptability and a willingness to engage in diverse work environments. Their interest in CRM systems, AI tools, and workflow automation indicates a proactive approach to learning and adopting new technologies, which can contribute positively to cultural fit in a forward-thinking organization. However, the project section is empty, limiting the assessment of project diversity and initiative beyond their direct work experience. The target role 'Senior Analyst' aligns with their current and past operational analysis and quality assurance experience.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in team collaboration, stakeholder communication, time management, multitasking, and remote collaboration. Their experience as a Quality Analyst and Senior Customer Support Associate indicates a focus on maintaining quality standards, process monitoring, and effective issue resolution, which are critical for operational fit in an analyst role. The psychometric test score is 0, which means there is no data to evaluate logical reasoning, work attitude, stress handling, and team collaboration from this test.