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Senior Data Analysis with 10+ years in IT Administration, Operations & Data Analytics
Results-driven professional with 6 years of experience spanning IT Administration, administrative operations, and data analytics. Proven track record managing end-to-end IT service workflows at Traveloka, including account lifecycle management, SLA-compliant incident resolution, and multi-platform user administration (JumpCloud, Google Workspace, Microsoft 365, Salesforce). Recognized as Best Employee (2025) for exceptional ticketing performance and customer satisfaction. Currently expanding expertise in Data Analytics through certified training in Python, SQL, and Google Looker Studio.
IPB
Bachelor of Fisheries Technology and Management · Fisheries Technology and Management
September 1, 2014 – July 1, 2018
Traveloka
IT Administrator
September 1, 2023 – Present
India
Bank Permata
Administration Staff
January 1, 2023 – July 1, 2023
India
Bank Central Asia
Admin Support
January 1, 2020 – December 1, 2022
India
Bank Mandiri
Data Entry
January 1, 2019 – December 1, 2019
India
Koran Sindo
Freelance Journalist
January 1, 2015 – January 1, 2019
India
Data Analyst Certified Using Excel, SQL (Google BigQuery), Python (Google Colab), and Google Looker Studio. The project covered data analysis fundamentals, data cleaning, data formatting, visualization, dashboard creation, and mini projects that enhanced my practical understanding of working with data.
Unknown
January 1, 2026 – Present
Data Analyst Certification - Expert Predicate: Completed end-to-end data analytics project covering data cleaning, visualization, dashboard creation using Python, SQL, and Looker Studio.
Unknown
January 1, 2026 – Present
Best Employee Award (2025) - Traveloka: Highest ticketing resolution rate and customer satisfaction score across IT Managed Service team.
Traveloka
January 1, 2025 – Present
Best Graduate - IPB University: Top graduate of the Fisheries Technology and Management Study Program.
IPB University
January 1, 2018 – Present
Cultural Fit Analysis
The candidate's diverse work history across IT administration, project management support, and general administration in various industries (tech, banking, media) suggests adaptability and a willingness to learn new domains. Their involvement in environmental awareness programs during university indicates a potential for community engagement and a broader perspective. The pursuit of data analysis skills aligns with a growth mindset, which is beneficial for cultural fit in dynamic technical environments. However, the lack of direct data analysis project experience beyond certifications means their practical application of these skills in a team setting is yet to be proven.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their IT Administrator role at Traveloka, handling incidents, service requests, and account lifecycles with high efficiency. Their 'Best Employee' award underscores a results-driven attitude and customer satisfaction focus. Previous administrative roles in banking further highlight their ability to manage processes, verify documents, and coordinate activities, which are valuable for structured data environments. The candidate's proactive pursuit of data analysis certifications suggests strong self-motivation and adaptability.