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Product Manager with 2+ years in process optimization & data-driven decision making across B2B SaaS.
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Product Operations professional with 2+ years of experience streamlining product workflows, optimizing cross-functional processes, and enabling data-driven decision making across B2B SaaS and enterprise platforms. Proven track record of reducing process inefficiencies, improving delivery predictability by 25%, and building scalable reporting systems (Power BI, SQL) that support leadership and product teams.
Savitribai Phule Pune University
Bachelor of Engineering
August 1, 2020 – June 1, 2024
Wipro
Associate Product Manager (Product Operations Focus)
January 1, 2024 – Present
Pune, Maharashtra, India
AI-Powered IT Helpdesk Ticket Management System
January 1, 2024 – December 31, 2025
Internal IT Operations Optimization | B2B SaaS | Wipro • Led operations discovery for an internal helpdesk tool processing 10,000+ monthly support tickets across Wipro delivery teams • Defined operational workflows, SOPs, and acceptance criteria for automated ticket categorization and priority scoring • Designed REST API integration between ticketing system and internal HRMS to automate ticket assignment based on skill tags and agent availability • Drove usability testing on agent dashboard workflows, reducing average ticket resolution time by 30% • Built Power BI operational dashboard tracking SLA compliance, ticket volume trends, and agent performance for leadership reporting • Ran 15+ stakeholder interviews across IT, HR, and delivery units, prioritizing operational backlog using the MoSCoW framework
Smart Feedback & Customer Insights Platform
January 1, 2024 – December 31, 2025
Customer Feedback Analytics Platform | Internal Product | Wipro • Owned end-to-end operational rollout of a feedback analytics platform across five internal product teams • Defined operational requirements for sentiment analysis, NPS tracking, and automated feedback categorization workflows • Reduced manual tagging effort by 60% through workflow automation, streamlining the feedback-processing operating model • Partnered with analytics teams to build Power BI dashboards for customer satisfaction tracking and churn operations • Improved roadmap planning efficiency by 35% through structured operational reporting and evidence-based prioritization
SQL for Data Analysis
Mode Analytics
June 30, 2026 – Present
Product Management Fundamentals
LinkedIn Learning
June 30, 2026 – Present
Google Product Management Certificate
Jobaaj.com
June 30, 2026 – Present
Cultural Fit Analysis
The candidate's experience at Wipro, a global IT services company, suggests exposure to diverse project environments and cross-functional collaboration. Their focus on internal product operations and optimization indicates a pragmatic, results-oriented approach. The breadth of skills and methodologies (Agile, MoSCoW, RICE) suggests adaptability and a willingness to adopt best practices. However, the experience is primarily within internal tools and operations, which might require adaptation to external customer-facing product management challenges.
Soft Skills & Operational Fit
The candidate demonstrates strong organizational, analytical, and communication skills, crucial for a Product Manager role with an operations focus. Their experience in leading stakeholder interviews, defining operational workflows, and coordinating cross-functional teams indicates a good fit for roles requiring strong operational leadership and process improvement capabilities. The focus on data-driven improvements (e.g., user retention, conversion rates) aligns well with modern product management practices.