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Merchant Onboarding Payment Gateway Operations UPI Payments Card Payment Processing KYC / KYB Verification Payment Operations FinTech Operations Merchant Risk Monitoring
Technical Support Engineer with 3+ years of specialized experience in the fintech and payment gateway domain, complemented by a strong foundation in customer service and technical support across various industries. My expertise in payment processing, API integrations, and merchant support has been instrumental in driving successful implementations for leading financial institutions like HDFC Bank. Fintech Specialization: Expert in payment gateway integrations (UPI, RUPAY, NPCI) and merchant onboarding Proven track record in resolving complex API issues and optimizing transaction success rates Skilled in UAT environment management, SSL certificate implementation, and security compliance Adept at analyzing transaction data to identify and resolve payment processing bottlenecks Cross-Domain Experience: Customer service excellence with a focus on technical issue resolution Process optimization and workflow improvements Team leadership and cross-functional collaboration Comprehensive understanding of CRM systems and support ticketing My unique blend of technical expertise and customer-centric approach enables me to bridge the gap between complex payment technologies and business requirements. I thrive in dynamic environments where I can leverage my problem-solving skills to enhance payment solutions and improve merchant experiences.
AKI COLLEGE
Bachelor of Science - BS, Information Technology
January 1, 2008 – January 1, 2011
TalentPro India (HDFC)
Lead Technical Specialist
July 1, 2022 – Present
Thane · On-site
Quess Corp Limited
Technical Support Engineer
February 1, 2014 – March 1, 2026
Mumbai, Maharashtra, India · On-site
Sitel Group
Customer Service Representative
February 1, 2011 – June 1, 2013
Mumbai · On-site
Cultural Fit Analysis
The candidate has a long tenure in technical support roles within the financial sector, indicating stability and a preference for structured environments. Their experience in client-facing roles and team training suggests a collaborative and service-oriented approach. However, the lack of diverse project experience or exposure to modern backend development practices might indicate a need for adaptation to a more agile, development-focused culture.
Soft Skills & Operational Fit
The candidate's experience highlights strong problem-solving, client management, and process improvement skills. Their background in leading technical support and training team members suggests good leadership and collaboration abilities. The focus on reducing onboarding time and improving query resolution indicates an operational mindset.