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QA Engineer with 4+ years in ServiceNow Testing & Automation
Having 4.5 years of IT experience, 4 years in ServiceNow Manual Testing and ServiceNow Administration, ServiceNow Automation Testing using ATF. Proficient in Software testing of Service Now Applications: ITSM Modules. Hands on experience in testing the Custom Applications, Modules in ServiceNow. Experience in Functional Testing, System Testing, Integration Testing, Regression Testing, User Acceptance Testing (UAT) for the below modules. Proficient in Automation Testing using Automated Test Framework [ATF] of ServiceNow. Expertise in effective Defect Logging, Tracking, Reporting and Retesting using ServiceNow Test Management application. Good with Agile Scrum Development Model, Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) and Test Defect Life Cycle. Proficient in Test activities like Test Plan, Test Design, Test Implementation/Execution, Test Closure, and reporting at different Test Levels such as Unit Testing, System Testing and Acceptance testing. Reviewed and converted functional requirement specifications to build the testing life cycle, including design and documentation of test plans, test cases, test scripts, test data creation. Creating Requirements Traceability Matrix to ensure Test Coverage for client requirements. Extensively working experience in preparation of in Test cases and Defect reports. Involved in creation of User guide document which contains end to end flow. Worked closely with development team in tracking, prioritizing, and organizing defects with service Now to facilitate timely corrections. Participate in management review meetings and defect triage meetings of project. Experience in attending Daily Onshore/Offshore Triage calls, Daily Scrum calls, Retrospective calls. Was part for many successful releases without any postproduction issues Handling and Resolving Live Service Issues in production environment.
Acharya Nagarjuna University
BSc · Computer Science
N/A – June 30, 2021
Capgemini
Testing Engineering Analyst
July 1, 2024 – Present
Hyderābād, Telangana, India
TATA Consultancy Services
Associate Software Engineer
January 1, 2021 – June 30, 2024
Bengaluru, Karnataka, India
Project #: 1
June 13, 2026 – Present
Responsible for analyzing and preparing integration test scenarios for individual APIs. Responsible for testing multiple API's using Postman (Create User, Update User, Create Contact, Update Contact). Responsible for validating success codes and error codes based on the test scenario. Responsible for writing effective and optimized integration test cases. Identification of Defects and logging them in shared folder. Interaction with Development team in defect fixing process and re-testing.
Project #: 2
June 13, 2026 – Present
Tested ITSM modules including Incident, Change, Problem, Knowledge, Catalog, and the system. Responsible to test Email Notifications, SLA's, Reports of Incident, Problem, Knowledge, and Service catalogs. Involved in publishing, deleting and retirement of articles in knowledge management. Test data setup and environment setup. Defects logging using test management application and tracking the status.
Project #: 3
June 13, 2026 – Present
Responsible to deliver quality custom application custom applications. Involved in testing of complete workflow of Physical keys custom application with different request types (New, Replace, Change of Ownership, Cancel). Involved in test case creation and execution based on the user stories. Prepared End to End flows for User Acceptance testing. As a functional tester, involved in functionality, System, and regression testing. Working closely with client and UAT test team and assist in resolution of issues
Project #: 4
June 13, 2026 – Present
Worked on ATF scripts in an in-house project. Responsible to modify OOB ATF scripts of ITSM to make them platform Independent. Responsible to migrate all the modified ATF test cases, test suites to different. Environments. Responsible to maintain the existing ATF test cases, test suites during Upgrade. Responsible to perform regression testing of all the in-house projects during upgrades.
Cultural Fit Analysis
The candidate's experience across multiple professional projects, including custom application testing and ITSM module testing, indicates a breadth of exposure relevant to diverse organizational needs. The roles at TATA Consultancy Services and Capgemini suggest experience in large, structured environments. The focus on ServiceNow and QA aligns well with a QA Engineer role, demonstrating a clear career path and specialized skill set. The project descriptions show a consistent focus on quality assurance activities, which is a good fit for a QA-centric culture.
Soft Skills & Operational Fit
The candidate demonstrates a structured approach to testing, including test plan/design, execution, and defect management. Involvement in client interaction, UAT assistance, and defect triage meetings suggests good collaboration and communication skills within a project team. Experience with Agile Scrum indicates adaptability to modern development methodologies. However, the provided data does not offer direct insights into stress handling or team collaboration beyond project responsibilities.