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Senior QA Enginneer with 5+ years in Conversational AI Testing & NLP Validation
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Detail-oriented QA / Test Engineer with 4+ years of experience in Manual, Functional, and Conversational AI testing across chatbots, IVR, and LLM-powered agentic platforms. Strong expertise in Chatbot Testing, NLP intent & entity validation, Search Assist, IVR flows, and Contact Center AI (CCAI) across Banking, Healthcare, and Insurance domains. Proven ability to validate GenAI responses, prompts, and multilingual conversations (English, French & Spanish) while collaborating with cross-functional teams in Agile environments to deliver high-quality AI-driven user experiences.
Vignana Bharathi Institute of Technology, Ghatkesar
Bachelor of Technology · Computer Science Engineering
August 1, 2017 – June 30, 2021
Implere Technologies Pvt Ltd
Software Tester
August 1, 2025 – Present
Hyderābād, Telangana, India
Mphasis Limited
Test Engineer
September 1, 2023 – August 1, 2025
Hyderābād, Telangana, India
Kore.ai
Test Engineer
January 1, 2022 – August 1, 2023
Hyderābād, Telangana, India
Kore.ai
Intern
August 1, 2021 – January 1, 2022
Hyderābād, Telangana, India
Search Assist & CCAI Training
Unknown
June 1, 2026 – Present
Prompt Engineering Certification
Unknown
June 1, 2026 – Present
Basic & Advanced Bot Training Certification
Unknown
June 1, 2026 – Present
Bank Assist Workbench QA Training
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across multiple projects and domains (Banking, Healthcare, Insurance) suggests adaptability and a willingness to engage with diverse challenges. The focus on AI-driven user experiences aligns with modern tech culture. However, the lack of diverse project types beyond conversational AI might indicate a narrower scope of interest or experience, potentially limiting broader cultural contributions in a general QA role.
Soft Skills & Operational Fit
The candidate demonstrates strong communication skills through participation in client demos and project presentations. Their experience in Agile environments and collaboration with development teams indicates good operational fit for cross-functional teams. The multilingual testing experience also highlights adaptability.