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Data Analyst with 3+ years in Data Analytics & Power BI
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Assessing your cultural and operational fit
Detail-oriented Data Analyst with over 3 years of experience at MTN Ghana, combining strong analytical capabilities with hands-on data reporting and business insight delivery. Proven ability to collect, analyse, and interpret large datasets to support smarter business decisions, identify trends and growth opportunities, and ensure data accuracy across systems. Adept at creating dashboards and reports in Power BI, SQL, and Excel, collaborating with cross-functional teams, and delivering data-driven recommendations that directly improve business performance. Backed by multiple certifications in data science, machine learning, and analytics.
University for Development Studies
Bachelor of Science · Computer Science
August 1, 2018 – June 30, 2022
MTN Ghana
Sales Analytics & Decision Support
April 1, 2025 – May 1, 2026
Accra, Greater Accra Region, Ghana
MTN Ghana
Customer Service Representative & National Service Personnel
November 1, 2022 – April 1, 2025
Accra, Greater Accra Region, Ghana
EVD to ECW Revenue Analysis
June 1, 2026 – June 1, 2026
Applied SQL and Power BI to identify the top 20% of retailers (EVD) responsible for 80% of total revenue, enabling a data-driven strategy to migrate high-value retailers to ECW, directly supporting business growth and decision-making with actionable data insights.
REX Agents Productivity Dashboard
June 1, 2026 – June 1, 2026
Built a Power BI dashboard tracking MTN agents' productivity KPIs including pin resets, SIM swaps, and account reactivations. Created DAX measures for performance analysis, enhanced manager visibility, and enabled faster, data-driven decisions, demonstrating end-to-end dashboard design and business insight delivery.
Customer Segmentation Analysis
June 1, 2026 – June 1, 2026
Leveraged SQL, Python, and Power BI to segment MTN customers by district, identifying areas that depend heavily on assisted channels for recharges. The insights informed targeted business strategies to improve channel performance and customer engagement.
Python for Data Science, AI & Development
IBM
January 1, 2024 – Present
Excel for Data Analysis
IBM
January 1, 2024 – Present
SAS Certified Specialist: Machine Learning Using SAS Viya
SAS
January 1, 2024 – Present
SAS Certified Specialist: Visual Business Analytics Using SAS Viya
SAS
January 1, 2024 – Present
SAS Certified Associate: Programming Fundamentals Using SAS 9.4
SAS
January 1, 2023 – Present
Certificate in Data Analysis (Excel, Power BI, SQL)
Blossom Academy
January 1, 2023 – Present
Cultural Fit Analysis
The candidate's project diversity, including revenue analysis, customer segmentation, and productivity dashboards, shows adaptability and a broad understanding of business applications for data. Their continuous pursuit of certifications (SAS, IBM) highlights a growth mindset and commitment to learning, which aligns well with a dynamic, data-driven culture. The experience at MTN Ghana, a large telecommunications company, suggests an ability to work within structured environments and handle significant data volumes.
Soft Skills & Operational Fit
The candidate demonstrates strong communication skills through their customer service experience and ability to present findings. Their experience in collaborating with cross-functional teams and identifying recurring patterns in customer complaints suggests good problem-solving and teamwork abilities. The focus on data accuracy and process improvement indicates a detail-oriented and operationally sound approach.