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Technical Lead with 6+ years in IT Support & Service Desk Management
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Seasoned Service Desk Tech Lead with hands-on experience in IT support, incident management, and team leadership. Proven ability to streamline service desk operations, mentor support teams, and ensure high levels of customer satisfaction and SLA adherence. Seeking to contribute technical expertise and strategic leadership to a forward-thinking organization focused on delivering exceptional IT services and continuous improvement.
Unknown
MBA
August 1, 2015 – June 30, 2018
Unknown
BSc · computer science
August 1, 2012 – June 30, 2015
Cognizant Technology Solution India Pvt Ltd
TECH LEAD
September 1, 2022 – July 1, 2025
India
NTT DATA
SENIOR HELP DESK ASSOCIATE
January 1, 2022 – August 1, 2022
India
Infosys
SENIOR OPERATIONS EXECUTIVE
October 1, 2015 – July 1, 2018
India
Cultural Fit Analysis
The candidate's experience across multiple companies (Infosys, NTT DATA, Cognizant) and roles (Senior Operations Executive, Senior Help Desk Associate, Tech Lead) suggests adaptability. The stated interest in continuous improvement and delivering exceptional IT services aligns with a positive cultural fit. However, the resume primarily focuses on operational IT support, and there is no explicit mention of collaboration on larger, cross-functional technical projects, which might be a factor for a senior technical team lead role in a development-heavy environment.
Soft Skills & Operational Fit
The candidate's resume highlights strong leadership in managing service desk teams, conducting KT sessions, and implementing SOPs, indicating good operational fit for a lead role. The focus on client reviews and performance reporting suggests a results-oriented approach. However, the lack of specific project details beyond daily tasks makes it difficult to fully assess problem-solving and strategic thinking in complex scenarios.