Help & Supportcareers@gravityer.com
Customer Support Associate with 2+ years in Customer Service & Fraud Analysis
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
A results-driven and dedicated professional with more than one year of experience in customer support and fraud analysis. Currently excelling as a customer support executive at Flutter International. Using analytical and technical knowledge to improve both operational efficiency and customer satisfaction.
Kakatiya Medical College
Diploma In Anesthesia
August 1, 2021 – June 30, 2021
Kaloji Junior College
Intermediate
June 1, 2018 – May 31, 2018
Sri Chaitanya High School
SSC
June 1, 2016 – May 31, 2016
Flutter International
Dual Brand Customer Service Associate
November 1, 2023 – Present
India
Teleperformance Global Service Pvt Ltd
Customer Service Associate
June 3, 2022 – November 9, 2022
India
TCS ION Career Edge - Young Professional
TCS
July 1, 2023 – Present
ITES Course
CapitaLand
April 1, 2022 – Present
Digital Marketing Course
December 1, 2021 – Present
Basic Computer Course
Microsoft
September 1, 2021 – Present
Cultural Fit Analysis
The candidate's experience across two customer service roles, including a 'Dual Brand Customer Service Associate' position, demonstrates adaptability and a broad understanding of customer support environments. Their certifications in Digital Marketing, ITES, and basic computer skills, alongside a stated interest in continuous learning, align with a culture of growth and skill development. The breadth of skills listed, from customer support to basic IT and data operations, indicates a versatile individual who can contribute to diverse aspects of a customer-facing team.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills relevant to customer support, including excellent communication, problem-solving, and a customer-centric approach. Their experience in handling high volumes of queries and maintaining high satisfaction rates indicates operational efficiency. The ability to work independently and as part of a team, coupled with a continuous learning mindset, suggests a good operational fit for roles requiring adaptability and proactive engagement.