Help & Supportcareers@gravityer.com
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Service Delivery Manager with 10+ years in IT Operations & Project Management
Technical skill set of 17 years in various IT Infrastructure Management and Service Delivery aspects which include Strategic Initiatives, Project Management, IT Change Management, Incident Management and so on. Domain expertise in spearheading smooth process transitioning from overseas locations & developing procedures and service standards for business excellence. Subject matter expertise in IT Services Management (ITSM) methods, processes & practices and working on cost-effective solutions to meet business requirements; delivered medium to large & complex global infrastructure projects for different global clients. Well versed with Service Delivery, ITIL, Infrastructure (Network, IP Telephony, Data Centre, End User Compute, Cloud – Azure & AWS) concepts. Enterprising leader with skills in mentoring and motivating individuals towards maximizing productivity as well as in forming cohesive team environment.
Kurukshetra University
B.Tech. · Electronics and Communication
January 1, 2003 – January 1, 2007
Hexaware Technologies
Service Delivery Manager
March 1, 2024 – Present
Pune, Maharashtra, India
Tata Consultancy Services
Service Delivery Manager
December 1, 2019 – March 1, 2024
Gurgaon, Haryana, India
Tata Consultancy Services
Project Manager
July 1, 2018 – November 1, 2019
Düsseldorf, North Rhine-Westphalia, Germany
Tata Consultancy Services
Project Manager
September 1, 2016 – June 1, 2018
Gurgaon, Haryana, India
Tata Consultancy Services
Network Administrator
September 1, 2014 – August 1, 2016
Gurgaon, Haryana, India
British Telecom
Technical Support Engineer
October 1, 2012 – August 1, 2014
Gurgaon, Haryana, India
Orange Business Services
Network Engineer
October 1, 2010 – October 1, 2012
Gurgaon, Haryana, India
Tulip Telecom Ltd.
Engineer
October 1, 2007 – September 1, 2010
New Delhi, Delhi, India
Cisco Certified Network Professional Route (642-902) Certified
Cisco
June 1, 2026 – Present
ITIL V4 Foundation Certified
AXELOS Global Best Practice
June 1, 2026 – Present
CCNA Voice (640-461) & CCNA Collaboration (210-065) Certified
Cisco
June 1, 2026 – Present
PMI-PMP Certified
PMI
June 1, 2026 – Present
Cultural Fit Analysis
The candidate has a long tenure with Tata Consultancy Services, indicating loyalty and ability to thrive in large corporate environments. Their experience across multiple companies (Hexaware, Orange Business Services, British Telecom, Tulip Telecom) and diverse client engagements (AXA, Capgemini, Visa, KPMG) suggests adaptability and exposure to various organizational cultures. The breadth of skills from technical network engineering to strategic service delivery management indicates a versatile professional who can bridge technical and business needs, which is a positive for cultural fit in a dynamic service delivery role.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills essential for a Service Delivery Manager, including leadership, team management, stakeholder communication, conflict resolution, and customer satisfaction focus. Their experience in managing large teams (65+), driving continuous improvement, and ensuring SLA compliance indicates a robust operational fit. The ability to work with cross-functional teams and external vendors further strengthens their profile for this role.