Help & Supportcareers@gravityer.com
Associate with 10+ years in Customer Support & Process Management.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Strategy and process-oriented individual with over 11 years of experience in Operations & admin. Constantly looking to learn and contribute to the organisation's success. Aspire to become an indispensable part of the organisation, where I can fully utilize my potential in taking key decisions for the success of my employer.
Rani Durgavati Vishwavidyalaya, Jabalpur
LL.B.
August 1, 2019 – June 30, 2022
University of Mumbai
Master of Commerce
August 1, 2017 – June 30, 2018
Tech Mahindra Limited
Associate Customer Support
November 1, 2024 – Present
Mumbai, Maharashtra, India
Bombay High court
Lawyer
December 1, 2022 – November 1, 2024
Mumbai, Maharashtra, India
Uber India Systems Pvt Ltd
Operations Specialist
February 1, 2019 – November 1, 2022
Mumbai, Maharashtra, India
VIDYA (Non Profit Organization)
Center Administrator & Computer Trainer
October 1, 2013 – September 1, 2018
Mumbai, Maharashtra, India
MYSTERY TRIPS (OLA & UBER) SURVEY
December 1, 2020 – January 1, 2021
Captured the Ola & Uber drivers trip experience from a safety perspective and gather additional insights.
ADVERTISEMENT ON UBER CABS CAMPAIGN
April 1, 2020 – April 1, 2020
Called under voice process for advertising some products linked to the company based on target achievement.
UBER CARE DRIVER FUND (COVID-19 LOCKDWON)
April 1, 2020 – April 1, 2020
During pandemic, helped partners to get their relief fund. Collect and updated bank details and post took their feedback.
RIGHT TO EDUCATION
March 1, 2020 – April 1, 2020
Worked with Haqdarshak vendor as an active member and assisted them in filling partners' children data on government portal in an efficient manner for compulsory & basic education.
RECOGNITION OF PRIOR LEARNING (RPL)
November 1, 2019 – March 1, 2020
Taken Online assessment of driver partners relevant prior learning of driving.
KIFAYAT (VEHICLE MAINTENANCE)
June 1, 2019 – August 1, 2019
Convinced and diverted the driver partners for generating the appointments for car servicing and repair works.
AYUSHMAN BHARAT YOJNA
April 1, 2019 – March 1, 2020
Helped Haqdarshak vendors to check eligibility of driver partners in multiple government schemes.
UBER CARE
February 1, 2019 – April 1, 2020
Life Insurance (HDFC via ACE broker vendor), Health Insurance (Reliance via Prudent vendor), Loan (Small Super money vendor), Fuel credit vendor, ITR (Runwal group), CabDost vendor, Bonfleet vendor, Paytm vendor, Mahanagar Gas, Maruti Suzuki & Zoom vendor etc.
Microsoft package
Unknown
June 1, 2026 – Present
NIIT
Unknown
June 1, 2026 – Present
Life Skills
Unknown
June 1, 2026 – Present
Financial Literacy
Unknown
June 1, 2026 – Present
Typed A to Z in 3.210 seconds & Z to A in 8.521 seconds & A to Z with spaces 14.582 seconds, Highest Typing Speed 77 WPM accuracy 96.74%
Online Competition
January 1, 2022 – Present
MCA entrance exam by MKCL's (IDOL), Mumbai passed out
MKCL's (IDOL), Mumbai
January 1, 2017 – Present
Cultural Fit Analysis
The candidate's diverse professional background, including roles in customer support, legal, and non-profit sectors, suggests adaptability and a broad perspective. Their involvement in community-focused projects (e.g., Right to Education, Ayushman Bharat Yojna) and non-profit work indicates a potential alignment with socially responsible organizational cultures. The candidate's stated interest in 'Exploring new things' and 'Quick Learner' skill also points to a proactive and growth-oriented mindset, which is generally a good cultural fit.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills such as problem-solving, good leadership, smart working, good communication, quick learning, and a positive attitude, as listed in their resume. Their operational fit is high, given their extensive background in operations, customer support, and administrative roles across various industries (tech, legal, non-profit). They have experience in managing diverse tasks, coordinating with multiple stakeholders, and handling high-pressure situations, which are critical for operational roles.