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Customer Support Associate with 3+ years in Data Analysis & Customer Service.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Ambitious Graduate Trainee Data Analyst with hands-on experience in data collection, analysis and visualization. Proficient in Excel, SQL, Power BI, Tableau, Google Spreadsheets with foundational knowledge in Python. Skilled in transforming raw data into actionable insights that supports business decisions and digital transformation initiatives. Strong communicator with proven ability to collaborate across teams and deliver measurable improvements.
Kogi State University
B. Sc Physics (Second Class Upper) · Physics
N/A – June 30, 2020
STRIX TECHNOLOGIES LTD.
CUSTOMER SERVICE REPPRESENTATIVE/SALES REP.
July 1, 2023 – April 1, 2025
Enugu North, Enugu State, Nigeria
ENUGU ELECTRICITY DISTRIBUTION COMPANY
CALL CENTER AGENT / CUSTOMER SERVICE REPRESENTATIVE
September 1, 2022 – September 1, 2025
Enugu North, Enugu State, Nigeria
EMPLOYEE REPORT ANALYSIS
January 1, 2025 – December 31, 2025
Queried SQL databases to extract and clean employee records, uncovering performance patterns that could improve workforce allocation by 12%. Used SQL queries and subqueries to perform data analysis and identify trends and patterns.
VIDEO GAME SALES ANALYSIS
January 1, 2025 – December 31, 2025
Developed Power BI dashboards analyzing 16,000+ records of video game sales, identifying best-selling genres and customer demographics. Created Tableau visualizations that improved data storytelling and communication of insights.
SALES REPORTING
January 1, 2023 – December 31, 2025
Built Excel dashboards to track sales, product performance, and inventory, reducing manual reporting time by 40%. Identified top-selling products and seasonal trends, driving 15% revenue growth during peak periods. Utilized Excel, Spreadsheet to develop and maintain weekly sales reports to analyze sales performance, successfully gained insights on sales trend and patterns, revenue, number of products sold and inventory levels.
Data Analyst Boot Camp
AlexTheAnalyst
January 1, 2025 – Present
Data Analysis/DIGITAL FOR ALL
TECH4DEV
January 1, 2025 – Present
Certificate of ICT
Unknown
January 1, 2016 – Present
Cultural Fit Analysis
The candidate's project diversity, including personal and professional projects, shows initiative and a willingness to learn beyond formal roles. Their experience in customer-facing roles aligns well with the collaborative and service-oriented nature of customer support. The breadth of skills in data analysis tools suggests an adaptable individual who can contribute to data-driven decision-making within a team.
Soft Skills & Operational Fit
The candidate demonstrates strong analytical and problem-solving skills, attention to detail, and communication abilities, which are crucial for a Customer Support Associate role. Their experience in fast-paced environments and managing multiple customer interactions suggests good operational fit. The ability to analyze sentiment trends and customer reports indicates a proactive approach to customer service.