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Customer Success Manager with 10+ years in Business Development, Product Strategy & Relationship Man
Dynamic Business and Product Strategist with 17+ years of experience across the GCC in business development, relationship management, and product lifecycle ownership. Adept at leading cross-functional teams, executing strategic sales and marketing initiatives, and managing high-stake RFQs and contracts. Proven track record in revenue growth, market expansion, and driving digital transformation in retail, banking, logistics, and healthcare. Skilled in ERP, AI/IoT, and digital systems, with a deep understanding of regulatory compliance, customer-centric product design, and vendor management. A results-oriented leader, trusted stakeholder advisor, and expert in managing multicultural client portfolios.
Gulbarga University
Bachelor of Engineering (BE) · Computer Science Engineering
N/A – June 30, 2008
Swamy Vivekananda Subharti University
Master of Business Administration (MBA) · IT & Marketing
N/A – Present
SUNDUS
Customer Success Manager
January 1, 2021 – Present
Saudi Arabia
ABANA Enterprises Group
Sr. Relationship Manager
January 1, 2016 – December 31, 2021
Saudi Arabia
Bitsarabia
Business Development Manager
January 1, 2012 – December 31, 2016
Saudi Arabia
GBS (Global Business Solution)
Product Manager
January 1, 2008 – December 31, 2012
Saudi Arabia
Global ERP Solutions
SAP Consultant
January 1, 2002 – December 31, 2008
Hyderābād, Telangana, India
Cultural Fit Analysis
The candidate's extensive experience across various industries (Financial Institutions, Oil & Gas, Healthcare, Retail, Government) and regions (GCC) indicates a high degree of adaptability and cultural awareness. Their roles consistently involve client-facing responsibilities, stakeholder management, and strategic business development, aligning well with a dynamic, customer-centric organizational culture. The MBA in IT & Marketing further supports a broad business perspective.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in client relationship management, negotiation, cross-functional collaboration, and strategic planning. Their operational fit is evidenced by experience in implementing customer management frameworks, process improvement, KPI monitoring, and managing bid lifecycles. The ability to work across diverse industries and manage multicultural client portfolios suggests adaptability and strong interpersonal skills crucial for a Customer Success Manager role.