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Business Analyst with 5+ years in Data Analysis & Quality Assurance
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven Business Analyst with proven expertise in service excellence, quality assurance, and customer experience optimization. Skilled in root cause analysis, UAT, and process improvement to deliver high-quality, data-driven solutions. Track record of enhancing operational efficiency and significantly improving customer satisfaction.
The Future University
B.Sc. (Honours) · Information Technology
January 1, 2019 – January 1, 2020
Media Makers Advertising Group.
Business Analyst, Information Technology Dept.
January 1, 2025 – Present
Dubai, Dubai, United Arab Emirates
Aramex International.
Business Analyst, Digital Transformation Dept.
March 1, 2021 – December 1, 2024
Omdurman, Khartoum, Sudan
DC Communication Services.
IT Key Account Manager, Sales Dept.
January 1, 2020 – February 1, 2021
Omdurman, Khartoum, Sudan
Cultural Fit Analysis
The candidate has experience in diverse roles and companies (Media Makers, Aramex, DC Communication Services) across different regions (Dubai, Sudan). Their focus on digital transformation, customer experience, and process improvement suggests an adaptable and growth-oriented mindset. The breadth of skills including stakeholder management and presentation skills indicates a collaborative approach suitable for various team environments.
Soft Skills & Operational Fit
The candidate demonstrates strong analytical and problem-solving skills through root cause analysis and process optimization. Their experience in leading workshops and stakeholder sessions indicates good communication and collaboration abilities. The focus on customer satisfaction and user experience aligns well with operational excellence.