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Senior Analyst with 4+ years in Business Process Operations & Transaction Lifecycle Management.
Performance-driven Business Analyst III with over four years of specialized expertise directed toward business process operations, complex insurance and reinsurance transaction management, portfolio account servicing, and strategic stakeholder support. Adept in navigating core enterprise systems including PEGA, Citrix, CLASS, and ECF while enforcing rigorous process compliance and metric-driven SLA management. Possesses a proven record of optimizing workflow efficiencies, resolving high-volume transactional bottlenecks, and translating operational data into high-value corporate solutions.
PSG COLLEGE OF ARTS AND SCIENCE
Bachelor of Arts (B.A.) · Sociology
August 1, 2021 – June 30, 2021
MERCY MATRICULATION HIGHER SECONDARY SCHOOL
12th Grade
N/A – May 31, 2021
MERCY MATRICULATION HIGHER SECONDARY SCHOOL
10th Grade
N/A – May 31, 2019
DXC TECHNOLOGY
Analyst III – Business Process Transaction
January 1, 2023 – Present
Bengaluru, Karnataka, India
NTT DATA
Process Associate / Business Process Executive
June 1, 2022 – January 1, 2023
Coimbatore, Tamil Nadu, India
Cultural Fit Analysis
The candidate's experience across two companies (DXC Technology and NTT DATA) in similar operational roles suggests adaptability and a consistent work ethic. Their focus on compliance, process optimization, and stakeholder collaboration indicates a team-oriented and structured approach, which generally aligns with corporate cultural values. The lack of diverse project experience outside of business process operations might limit their exposure to varied problem-solving paradigms, but their consistent performance in a specialized domain is a positive indicator for roles requiring deep operational expertise.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their experience in managing high-volume transactions, maintaining strict compliance, and collaborating within cross-functional teams. Their ability to meet and exceed SLAs, perform root-cause resolution, and optimize processes indicates a proactive and results-oriented approach. The emphasis on quality assurance and client service excellence aligns well with a senior analyst role requiring meticulous attention to detail and stakeholder management.