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Business Analyst with 3+ years in Business Process Operations & Transaction Management
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Performance-driven Business Analyst III with over four years of specialized expertise directed toward business process operations, complex insurance and reinsurance transaction management, portfolio account servicing, and strategic stakeholder support. Adept in navigating core enterprise systems including PEGA, Citrix, CLASS, and ECF while enforcing rigorous process compliance and metric-driven SLA management. Possesses a proven record of optimizing workflow efficiencies, resolving high-volume transactional bottlenecks, and translating operational data into high-value corporate solutions.
PSG COLLEGE OF ARTS AND SCIENCE
Bachelor of Arts (B.A.) · Sociology
August 1, 2018 – June 30, 2021
MERCY MATRICULATION HIGHER SECONDARY SCHOOL
12th Grade (HSC)
N/A – Present
MERCY MATRICULATION HIGHER SECONDARY SCHOOL
10th Grade (SSLC)
N/A – Present
DXC TECHNOLOGY
Analyst III – Business Process Transaction
January 1, 2023 – Present
Bengaluru, Karnataka, India
NTT DATA
Process Associate / Business Process Executive
June 1, 2022 – December 1, 2022
Coimbatore, Tamil Nadu, India
Cultural Fit Analysis
The candidate's experience across two companies (DXC Technology and NTT DATA) in roles focused on business process and transaction management indicates adaptability and a consistent career path. Their involvement in cross-functional teams and stakeholder relations suggests a collaborative work style. The emphasis on compliance, quality assurance, and continuous improvement aligns with a culture that values precision, efficiency, and adherence to standards. The lack of diverse project types outside of financial/insurance operations might suggest a more specialized rather than broad cultural fit, but within the target domain, it's strong.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their experience in managing SLAs, ensuring regulatory compliance, and collaborating with cross-functional teams. Their resume highlights skills in continuous improvement, root-cause resolution, and client service excellence, indicating a proactive and problem-solving mindset. The ability to manage high-volume transactions with minimized error rates suggests a detail-oriented and reliable approach to work.