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Customer Support Associate with 7+ years in BPO & Coordination
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Highly motivated and adaptable professional with 7.9 years of diverse experience in BPO operations, freelancing, and event recruitment coordination. Possessing exceptional communication skills, leadership qualities, and a proven ability to work tirelessly under pressure. Eager to contribute to organizational growth and build new benchmarks, leveraging strong teamwork and motivational abilities. Also proficient in advanced Excel and Tally for administrative and financial support.
SHAH M.K. HIGH SCHOOL
S.S.C
N/A – May 31, 2010
ST. PETER’S JR. COLLEGE
H.S.C
N/A – May 31, 2012
NAGINDAS KHANDWALA COLLEGE
B.Com · Commerce
N/A – June 30, 2016
Mumbai University
M.Com · Commerce
N/A – Present
Mid-Day Infomedia limited
Not specified
June 1, 2025 – June 1, 2026
India
Managing Freelancing and co ordination with recruitment in event business
Freelancer/Coordinator
June 1, 2023 – Present
India
International BPO(Teleperfomance)
Not specified
September 1, 2022 – June 1, 2023
India
International BPO (Concentrix/Convergys India Pvt. Ltd.)
Not specified
June 1, 2019 – June 1, 2022
India
NCC, Army wing, leading the training
Nagindas Khandwala College
June 1, 2026 – Present
NSS
Nagindas Khandwala College
June 1, 2026 – Present
Hosting and Managing social, cultural and corporate events
Unknown
June 1, 2026 – Present
NCC, AIR FORCE, 1 MAH, AIR,SQN
NCC
January 1, 2015 – Present
Cultural Fit Analysis
The candidate's background in various BPO roles and freelancing, coupled with extensive extra-curricular activities like NCC and NSS, suggests a proactive and engaged individual. Their stated personal skills, such as teamwork, motivation, and loyalty, align well with a collaborative and growth-oriented company culture. The diversity of experiences indicates an openness to different environments and challenges, contributing positively to cultural fit.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills including exceptional communication, adaptability, teamwork, and motivation. Their experience in BPO settings suggests an operational fit for customer-facing roles, handling pressure, and adhering to structured processes. The ability to work tirelessly under pressure and a 'achieving mindset' are positive indicators for operational resilience and performance.