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QA Engineer with 3+ years in CRM applications & AI/ML testing
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Detail-oriented and highly motivated CRM Quality Assurance Engineer with 3+ years of experience in testing CRM applications, primarily Salesforce, HubSpot, Monday.com, and ActiveCampaign. Expertise in functional, Story Testing/Acceptance Test-Driven Development (which includes UI testing, Regression testing, Behavior-Driven Development, User Acceptance Testing, Usability Testing). Proven track record of working on multiple Salesforce projects, ensuring optimal software quality, user experience, and performance. Holds 4 Salesforce certifications and has achieved Trailhead Ranger ranking.
University of Rajasthan
Master in Computer Applications · Computer Applications
August 1, 2020 – June 30, 2022
University Commerce College
B.C.A · Bachelor of Computer Applications
August 1, 2017 – June 30, 2020
St. Anselm's Sr. Sec. School
Senior Secondary (XII)
N/A – Present
St. Anselm's Sr. Sec. School
Secondary (X)
N/A – Present
Appsavio Software Pvt. Ltd.
Sr. Quality Assurance Engineer
February 1, 2023 – Present
Jaipur, Rajasthan, India
Salesforce Commerce Cloud Implementation – Racing & Merchandise Platform
July 1, 2025 – Present
Worked on a Salesforce CRM implementation for a racing events platform that enabled customers to purchase merchandise, manage event access, and interact with support teams. The system included custom Lightning Web Components (LWC), third-party integrations with Wicket and Printful, inventory management, and facial recognition-based stadium access. Performed end-to-end testing of a Salesforce Commerce Cloud platform supporting online merchandise purchases and event access management. Tested custom Lightning Web Components (LWCs) built to help call center executives manage and place merchandise orders directly within Salesforce. Conducted stress and performance testing to validate platform stability during high traffic scenarios with multiple users creating accounts and making purchases simultaneously. Validated shopping cart and checkout processes, including pricing calculations, order creation, and payment flow behavior. Tested Printful integration for automated merchandise fulfillment and order synchronization between Salesforce and the external platform. Verified inventory management logic ensuring product availability, stock updates, and order processing accuracy. Tested Web-to-Lead functionality capturing different types of customer inquiries and validating automation rules for lead creation and notifications. Validated automation and workflow processes including notifications, record updates, and lead management processes. Performed integration testing with Wicket facial recognition technology used for stadium entry and pass-level access control for event attendees. Tested role-based access and user experience flows for different user personas including customers, call center agents, and administrators. Logged defects, validated fixes, and collaborated with developers to ensure high-quality releases for the e-commerce and event management platform.
AI-Powered Lead Lifecycle Management Platform
November 1, 2024 – July 1, 2025
Worked on an AI-powered Salesforce solution designed to assist Sales Development Representatives (SDRs) in managing the lead lifecycle. The platform leveraged AI models to generate lead insights, engagement recommendations, and qualification guidance to improve conversion from leads to opportunities. Worked with the client to document all the requirements and break them down into small chunks. Used Canva/Lucid to create workflow and development paths. Worked with Salesforce Architect to plan the development and technologies. Created stories and managed the Jira project board sprint-wise. Led and attended the Daily Scrum call and helped remove blocker face by the team, and resolved team doubts and issues. Provided client demos and gathered and managed/updated enhancements requests. Performed end-to-end functional testing for AI-driven lead lifecycle features, including lead insights, scoring, qualification workflows, and engagement recommendations. Designed and executed test cases and test scenarios for SDR workflows such as lead intent detection, lead qualification, and automated lead handoff to Account Executives. Tested and evaluated multiple AI/LLM models including Gemini, ChatGPT, and a custom-trained LLM, comparing response quality, relevance, and accuracy for lead insights and engagement suggestions. Conducted comparative analysis of AI model outputs and provided structured feedback to improve response quality, tone, and contextual relevance. Validated AI-generated insights, confidence scores, and recommendation logic displayed within Salesforce UI.
Salesforce CRM Implementation for Healthcare Provider
September 1, 2023 – November 1, 2024
Worked on a large-scale Salesforce CRM implementation for a healthcare provider to optimize service management, customer support operations, and integrations with external systems such as Jira and AWS. The project was structured into multiple pods including Field Service (FSL), Customer Service, and Integration, to improve operational efficiency and service delivery. Performed end-to-end functional testing for Salesforce Service Cloud and Field Service Lightning (FSL) functionalities across multiple pods. Designed and executed test cases and test scenarios for features including Work Order management, case management, omni-channel routing, and external system integrations. Created Functional Design Documents (FDDs) based on client requirements to support compliance approval processes. Validated guided flows and automation processes used by field service engineers and customer service agents. Tested Work Order automation, time tracking, and Work Order Line Item (WOLI) generation for accurate billing and labor cost management. Verified Omni-Channel routing configurations, presence statuses, and case assignment logic to ensure correct workload distribution among support agents. Conducted testing for integration scenarios with SAP/ERP systems, including API callouts (using Postman), data synchronization, and validation processes. Assisted multiple project pods due to the large-scale nature of the implementation, ensuring cross-functional testing coverage. Collaborated with developers, architects, and business stakeholders to validate requirements, identify defects, and ensure compliance approvals. Documented defects, test results, and functional feedback to support release readiness and quality assurance.
Salesforce CPQ & Experience Cloud Implementation
March 1, 2023 – October 1, 2024
Worked on a Salesforce implementation involving CPQ configuration, Experience Cloud portal, and customer support automation. The platform enabled customers to interact through the website, chatbot, and automated support channels while streamlining quote generation and document management through integrated systems. Led a QA team responsible for validating Salesforce CPQ, Experience Cloud, and Service Cloud functionalities. Designed and executed comprehensive test cases and test scripts covering functional, regression, and integration testing. Tested Experience Cloud website functionalities including Web-to-Case, Email-to-Case, and chatbot interactions for customer support workflows. Validated Salesforce CPQ configurations, including product rules, validation rules, price books, and quote generation processes. Performed integration testing with DocuSign, ensuring correct document generation, signature workflows, and status updates in Salesforce. Tested automation processes including Flows, validation rules, and system-triggered updates across multiple Salesforce objects. Executed role-based testing using different user profiles and permission sets to validate access control and system behavior. Coordinated defect tracking, test execution, and QA activities to ensure high-quality releases across multiple modules. Collaborated with developers, administrators, and stakeholders to validate business requirements and resolve defects efficiently.
Salesforce Platform Developer I
Unknown
June 1, 2026 – Present
Salesforce AI Associate
Unknown
June 1, 2026 – Present
Trailhead Ranger Ranking (1x Super Badge Earned)
Unknown
June 1, 2026 – Present
Salesforce Associate
Unknown
June 1, 2026 – Present
Salesforce Administrator
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across diverse Salesforce projects (e-commerce, AI-powered lead management, healthcare, CPQ/Experience Cloud) demonstrates adaptability and a broad skill set. Their proactive involvement in client communication, requirement gathering, and defect management aligns well with a collaborative and client-focused culture. The pursuit of multiple Salesforce certifications and continuous improvement initiatives in QA methodologies indicates a growth mindset and dedication to professional development, which are positive cultural indicators.
Soft Skills & Operational Fit
The candidate demonstrates strong collaboration skills, working effectively with developers, business analysts, clients, and architects. Experience in leading QA teams and acting as a BA/QA Lead indicates leadership potential and proactive problem-solving. Their involvement in Agile/Scrum environments and client communication suggests a good operational fit for dynamic project settings. The ability to meet tight deadlines and ensure timely delivery points to strong work ethic and reliability.