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Technical Support Specialist with 2+ years in Microsoft 365 & Active Directory
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Graduate Analyst with experience in technical support, Microsoft 365, Active Directory, Azure AD, and ServiceNow. Skilled in incident management, user access administration, troubleshooting, and IT service management. Proven ability to resolve end-user issues while meeting SLA targets.
St. Vincent Pallotti College of Engineering and Technology, Nagpur
Bachelor of Engineering · Computer Engineering
August 1, 2023 – June 30, 2023
HCL Technologies
Graduate Analyst
March 1, 2024 – Present
Nagpur, Maharashtra, India
Google Data Analytics Professional Certificate
June 1, 2026 – Present
Introduction to Java
Unknown
June 1, 2026 – Present
ITIL Foundation
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience is primarily focused on technical support roles, which aligns well with the target role. The certifications in Data Analytics and Java, while not directly related to the target role, indicate a breadth of interest and a proactive approach to learning. However, the lack of diverse project experience outside of direct employment limits the assessment of adaptability to varied team environments or innovative problem-solving approaches.
Soft Skills & Operational Fit
The candidate's experience description highlights problem-solving and adherence to SLAs, suggesting a focus on operational efficiency and customer satisfaction. The ITIL Foundation certification further supports an understanding of structured IT service delivery.