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Business Process Lead with 10+ years in Digital Transformation & Customer Journey Optimization
Senior Business Operation Analyst with 11+ Years of experience in digital transformation, customer journey optimisation and B2C project delivery. Skilled in gathering and analysing business requirements, developing business cases and translating needs into actionable technical and user experience specifications. Proven ability to collaborate with project managers, front end designers, Marketing, and Technical teams to deliver scalable and user centric digital solutions. Experienced in Agile ways of working with involvement in sprint ceremonies, stake holder engagement and progress reporting. Hands-on expertise supporting digital campaigns, promotions, ecommerce workflows, and customer experience improvements projects. Strong communicator with problem - solving and decision making skills in fast paced delivery environments.
Unknown
Diploma in Logistics and Supply Chain Management
August 1, 2017 – June 30, 2017
AVC College (Bharathidasan University)
B.Com.
August 1, 2013 – June 30, 2013
RedGrape Business Services
Senior Operation Analyst
January 1, 2023 – Present
India
TATA Consultancy Services
Business Process Lead
October 1, 2014 – December 1, 2022
India
Business Analysis Fundamentals
Unknown
June 1, 2026 – Present
Strategic Planning
Unknown
June 1, 2026 – Present
Power BI Essential Training
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across different companies and roles, coupled with their involvement in digital transformation and customer journey optimization, suggests a strong adaptability and a growth-oriented mindset. Their focus on collaboration with various teams (project managers, front-end designers, marketing, technical) indicates a team-player attitude. The emphasis on data analysis for strategic decision-making and performance improvement aligns with a results-driven culture.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership in managing teams and projects, excellent communication skills for stakeholder coordination, and a proactive approach to process improvement and problem-solving. Their experience in cross-training and documentation highlights a commitment to operational excellence and knowledge transfer. The awards received further attest to their dedication and performance.