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Program Manager with 7+ years in digital transformation & data analytics
Program Manager with 5 years of experience across US financial services and enterprise technology, including 2 years of MBA-level training in Business Analytics. Proven track record of leading digital transformation programs, delivering measurable business outcomes, and translating complex business requirements into executable technology roadmaps. Hands-on experience managing cross-functional teams, driving Agile delivery, and communicating strategic recommendations to C-suite and senior leadership. Domain expertise spans digital banking, member experience platforms, enterprise feedback systems, and operational process re-engineering. Strong foundation in data-driven decision-making using SQL, Tableau, and advanced Excel. Currently based in Bengaluru with US banking domain experience and an MBA from a US institution, targeting Program Manager roles in fintech, banking, and financial services GCCs.
Stevens Institute of Technology
Master of Business Administration (MBA) · Analytics
September 1, 2021 – May 1, 2023
Sri Jayachamarajendra College of Engineering (SJCE)
Bachelor of Engineering · Electronics and Communication Engineering
September 1, 2015 – May 1, 2019
Rogue Credit Union
Program Manager II
November 1, 2023 – October 31, 2025
Portland, Oregon, United States
IBM
Project Manager, PMO
January 1, 2019 – June 1, 2021
Bengaluru, Karnataka, India
Member Feedback Management System
January 1, 2024 – June 30, 2024
• Reduced manual processing effort by 40% by leading digital banking initiatives, including migration from SurveyMonkey to Qualtrics, streamlining internal workflows. • Enabled data-driven decision-making by partnering with analytics teams to design dashboards tracking digital usage, NPS, and form performance, providing leadership with ongoing visibility into business outcomes. • Ensured 99%+ system accuracy at release by coordinating cross-functional user acceptance testing (UAT) and validation for major digital and mobile banking launches.
Digital Banking Transformation Program
November 1, 2023 – October 31, 2025
• Owned end-to-end program management for credit union's 3-year digital transformation roadmap, coordinating delivery across 4+ cross-functional teams spanning product, engineering, compliance, and operations. • Achieved 99%+ system accuracy at go-live with zero critical production defects by leading structured UAT cycles across desktop and mobile banking platforms. • Reduced member onboarding processing time by 60% and eliminated paper-based handling by migrating in-branch vendor process to online Formstack solution integrated with core banking system. • Presented quarterly executive dashboards and program review decks to C-suite, managing program status, risks, and strategic trade-offs.
Career Essentials in Project Management
Microsoft and LinkedIn
May 13, 2026 – Present
Cultural Fit Analysis
The candidate's experience across US financial services and enterprise technology, coupled with an MBA in Analytics, indicates a strong cultural fit for data-driven, results-oriented environments. Their involvement in digital transformation programs and focus on member experience aligns well with modern, customer-centric organizational cultures. The diversity of projects, from digital banking transformation to feedback management systems, shows adaptability and a broad skill set. The candidate's background in a global delivery environment (IBM) also suggests an ability to work effectively in diverse teams and geographies.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, communication, and problem-solving skills. Their experience in conflict resolution (resolving 60+ pre-production defects), stakeholder negotiation, and building communication cadences indicates a high operational fit for managing complex programs. The ability to present to C-suite and manage strategic trade-offs highlights executive presence and strategic thinking. Their focus on process improvement and automation suggests a proactive and efficiency-driven mindset.