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Data Analyst with 5+ years in Business Intelligence & Data Analytics
Business Intelligence & Data Analytics professional with 5+ years of experience in data visualization, reporting automation, and process optimization. Proficient in Power BI, Tableau, Advanced Excel, Power Apps, Power Automate, SQL, Python, and SharePoint, with a record of reducing manual effort by up to 80%. Developed Power Apps solutions for Process Knowledge Assessment and Production & QC Workflow Tracking Tools, delivering improved efficiency and data-driven decision-making. Upskilled in Data Science with a focus on machine learning and predictive analytics.
SCSVMS University
Master of Science · Physics
August 1, 2019 – June 30, 2019
Guru Nanak College (UOM)
Bachelor of Science · Physics
August 1, 2017 – June 30, 2017
Wipro
Management Information System Executive
October 1, 2024 – Present
Chennai, Tamil Nadu, India
Zinnov Management Consulting
Data Visualization Specialist
July 1, 2023 – October 1, 2024
Arakkonam, Tamil Nadu, India
Zinnov Management Consulting
Customer Support Executive
July 1, 2022 – June 1, 2023
Arakkonam, Tamil Nadu, India
Zinnov Management Consulting
Customer Support Associate
May 1, 2021 – June 1, 2022
Arakkonam, Tamil Nadu, India
Call Center Workforce Management Project
October 1, 2024 – Present
Shift & Workforce Planning - Designed and managed shift rostering to optimize agent availability, ensuring coverage across peak hours and adherence to SLA targets. Real-Time Monitoring - Built and maintained hourly production dashboards to track call volumes, agent performance, and service levels for operational decision-making. Vendor & Client Coordination - Oversaw hourly billing reports, handled vendor queries, and ensured accurate client reporting with transparent reconciliation. Workforce Management Activities - Supported capacity planning, shrinkage analysis, and occupancy tracking, aligning staffing levels with forecasted demand. Tool & Dashboard Expertise - Quickly adapted to client-specific production and QA dashboards, delivering actionable insights within a short project timeline.
Process Knowledge Test Tool (Power Apps + Power Automate)
October 1, 2024 – Present
Built an automated employee assessment platform integrated with SharePoint and Power BI. Reduced trainer effort by 85% through automated invitations, reporting, and performance monitoring.
Operational Pulse Board (Power BI)
October 1, 2024 – Present
Designed a unified, real-time dashboard consolidating revenue, SLA, engagement, and project health metrics. Enabled leadership to make data-driven decisions with automated insights and centralized performance tracking.
Workflow Management & QC Tracking Tool (Power Apps)
October 1, 2024 – Present
Developed a real-time workflow management solution to track production inflow, status, and QC metrics. Integrated with Outlook, Excel, and SharePoint for seamless data management and live Power BI dashboards.
Workforce Analytics Integration Dashboard (Power BI)
October 1, 2024 – Present
Centralized workforce analytics by integrating Attendance, ProHance, and Time-on-Floor reports. Automated reporting workflows to improve visibility into productivity, adherence, and employee availability.
Customer Business Review Dashboard (Power BI)
July 1, 2023 – October 1, 2024
Built an interactive dashboard consolidating customer performance metrics, enabling leadership to conduct strategic reviews and improve client engagement.
Client Usage & Comparison Dashboard (Power BI)
July 1, 2023 – October 1, 2024
Designed a dynamic dashboard to analyze and compare client usage patterns, providing insights into customer behavior and preferences.
Companies Partnership Analysis (Tableau)
July 1, 2023 – October 1, 2024
Created a dashboard to analyze inter-company partnerships, uncovering collaboration opportunities and workforce trends.
HR Demographics & Attrition Dashboard (Power BI)
July 1, 2023 – October 1, 2024
Visualized workforce demographics and attrition trends, supporting HR planning and retention strategies.
Team Productivity Dashboard (Power BI)
July 1, 2023 – October 1, 2024
Developed a productivity monitoring dashboard to track team performance metrics, identifying areas for optimization and efficiency gains.
Excel Dashboards (Finance, HR, Outsourcing, Education)
July 1, 2023 – October 1, 2024
Designed dashboards for financial analysis, hiring metrics, outsourcing performance, request monitoring, organizational structure, and university enrollment trends, enhancing decision-making across multiple domains.
Labour Force Survey Analysis (Tableau)
July 1, 2023 – October 1, 2024
Delivered insights into employment trends and workforce dynamics using survey data, aiding policy and strategy decisions.
Data Science Course
Besant Technologies
September 13, 2025 – Present
Tableau for Data Visualization
Besant Technologies
December 8, 2024 – Present
Power Bi
Besant Technologies
December 8, 2024 – Present
Python Programming for Data Science
Besant Technologies
September 29, 2024 – Present
SQL for Data Science
Besant Technologies
July 24, 2024 – Present
Computer on Office Automation (COA)
Govt. of Tamil Nadu
December 1, 2019 – Present
Cultural Fit Analysis
The candidate's project diversity, ranging from call center workforce management to HR demographics and financial analysis, indicates adaptability and a broad interest in applying data analytics across various business domains. Their progression from Customer Support Associate to Data Visualization Specialist and MIS Executive within Zinnov and Wipro, respectively, shows a growth mindset and commitment. The focus on automation and efficiency aligns well with modern data-driven cultures. However, the academic background in Physics, while demonstrating analytical capability, is not directly aligned with traditional data science or analytics degrees, which might require a stronger emphasis on statistical theory or advanced programming in a more research-oriented cultural setting. The candidate's experience is heavily skewed towards Microsoft Power Platform, which is a strong fit for organizations leveraging that ecosystem.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their experience in workforce management, real-time monitoring, and process optimization. Their project descriptions highlight client-focused reporting, cross-functional collaboration, and stakeholder communication. The awards received, such as 'Habit Flagbearer' and 'Being Responsive,' suggest a proactive, responsible, and adaptable work attitude, which are valuable soft skills for operational roles. The ability to conduct training sessions on BI tools also indicates leadership potential and a willingness to foster data literacy.