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Product Manager with 1+ years in Product Support & Customer Insights
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Assessing your cultural and operational fit
Product Operations professional with 3+ years of experience supporting digital products across EdTech and customer-facing platforms. Skilled in product support, customer insights, roadmap execution, and cross-functional collaboration to improve user experience and operational efficiency. Delivered measurable impact including 25% faster issue resolution and 95-100% customer satisfaction.
Vivekananda Global University
MBA
August 1, 2023 – Present
Vivekananda Global University
B.Sc. Agriculture
N/A – June 30, 2021
Educational Initiatives (Ei)
Product Operations Specialist
December 1, 2024 – Present
India
Miles Education
Senior Inside Sales Associate
June 1, 2023 – April 1, 2024
India
BYJU'S
Central Sales Associate
March 1, 2023 – May 1, 2023
India
Teleperformance
Customer Care Executive
April 1, 2022 – September 1, 2022
India
Microsoft AI Product Manager Professional Certificate
Microsoft
January 1, 2025 – Present
Cultural Fit Analysis
The candidate's experience across EdTech companies (Educational Initiatives, Miles Education, BYJU'S) and customer service roles indicates adaptability and a customer-focused mindset. Their progression from customer care and sales to product operations suggests a strong drive for growth and a willingness to take on diverse challenges. The pursuit of an MBA and a Microsoft AI Product Manager Professional Certificate demonstrates a commitment to continuous learning and professional development, which aligns well with a dynamic, growth-oriented culture. The breadth of roles, while not all directly product management, shows exposure to various business functions and customer interactions, which can be beneficial for a holistic product perspective.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their experience in product operations, customer support, and sales. Their ability to manage daily product interactions, analyze customer feedback, and streamline workflows indicates strong problem-solving, customer empathy, and process improvement skills. The experience in cross-functional collaboration and stakeholder management suggests good teamwork and communication. The focus on measurable outcomes (e.g., 25% reduction in issue resolution time, 95% SLA adherence) highlights a results-oriented approach.