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Technical Support Specialist with 4+ years in Digital Banking & Fintech
Digital banking professional with a track record of onboarding customers onto GhanaPay, GhQR, and POS systems at Agricultural Development Bank. Backed by a degree in Economics and Geography & Resource Development and a Google Cybersecurity Certificate, bringing both analytical depth and certified technical skills including Python, Linux, SQL, SIEM tools, and intrusion detection to FinTech operations and digital payments. Experienced in e-zwich, Cards, POS and GhQR systems, with additional background in client-facing technical support serving customers weekly across iOS and Android platforms. Trilingual communicator with strong community presence and a record of leadership in financial roles.
University of Ghana
BA · Economics and Geography & Resource Development
August 1, 2022 – June 30, 2025
Adisadel College
West African Senior School Certificate (WASSCE)
June 1, 2018 – May 31, 2021
Agricultural Development Bank
E-Business Sales Associate
January 1, 2025 – Present
Accra, Greater Accra Region, Ghana
Gaskia GSM
Client-Facing Technical Support Specialist
January 1, 2022 – Present
Accra, Greater Accra Region, Ghana
Excel Skills for Business: Essentials
Macquarie University
June 1, 2026 – Present
FinTech: Foundations, Payments & Regulations
University of Pennsylvania (Wharton)
June 1, 2026 – Present
Google Cybersecurity Professional Certificate
January 1, 2026 – June 1, 2026
Cultural Fit Analysis
The candidate's diverse experience in both direct technical support and e-business sales, coupled with certifications in cybersecurity and FinTech, indicates adaptability and a willingness to learn new domains. Their involvement in community leadership suggests a collaborative and responsible mindset. The breadth of skills and experiences aligns well with a dynamic technical support environment that requires continuous learning and customer interaction.
Soft Skills & Operational Fit
The candidate exhibits strong customer service orientation, problem-solving abilities, and communication skills, which are crucial for a Technical Support Specialist. Their experience in managing the full service lifecycle from client intake to resolution demonstrates operational efficiency. The leadership role as Treasurer also suggests responsibility and organizational skills.