Help & Supportcareers@gravityer.com
Senior Data Analysis with 4+ years in Data Analysis & Risk Management
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Data Analyst with 4+ years of experience in data analysis, risk management, and operations. Skilled in SQL, Power BI, and Excel with proven ability to generate actionable insights and streamline business processes. Recognized with consecutive 5/5 performance ratings for excellence in risk analysis and reporting.
Delhi University
B.A. (Arts)
August 1, 2012 – June 30, 2015
Filo Edtech Pvt Ltd
Analyst - Risk
March 1, 2022 – October 1, 2023
India
Filo Edtech Pvt Ltd
Quality Analyst
December 1, 2021 – March 1, 2022
India
iQor India Services Pvt Ltd
Senior Agent
January 1, 2021 – August 1, 2021
India
Jindal X
Associate
April 1, 2019 – January 1, 2021
India
Power BI Dashboard: Call Centre
May 1, 2026 – May 1, 2026
Built a professional Call Centre Analytics dashboard using Power BI to monitor, analyze, and improve call center performance using business data. Created measures for Total Calls, Average Call Duration, Response Percentage etc. Designed interactive visuals -bar charts, donut chart and KPI cards. Delivered insights such as: Call volumes spikes on Thursday and Friday, which may contribute to lower SLA. Billing related concerns are driving most customer contact. Negative sentiment of the customer is higher than the positive sentiment. Since 25.06% of interactions occur through the chatbot, improving automated resolution capabilities could help reduce call center workload and enhance customer experience.
Power BI Dashboard: Amazon Sales Analysis
October 1, 2025 – October 1, 2025
Built a professional Sales Analysis dashboard using Power BI to evaluate Amazon product sales, reviews, and category performance. Integrated multiple datasets, created calculated columns and measures for YTD, QTD, and growth % metrics. Designed interactive visuals - line and bar charts, KPI cards, slicers - aligned with Amazon branding and design aesthetics. Delivered insights such as: In year 2022 YTD Sales increased by 33.52% YoY. In quarter 4 QTD Sales increased by 41.97% QoQ. November recorded the highest monthly sales (~$0.31M), likely due to festive offers. Men's Shoes and Cameras were top-selling categories. Product reviews declined 12.47% YoY, indicating potential improvement areas.
SQL for Data Analysis
Udemy
June 1, 2026 – Present
Power BI – Business Intelligence & Data Visualization
Udemy
June 1, 2026 – Present
Microsoft Excel – Advanced
Udemy
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project diversity, ranging from call center analytics to e-commerce sales analysis, indicates adaptability and a broad interest in applying data analysis across different business domains. Their experience in risk management and quality assurance roles suggests a detail-oriented and compliance-focused mindset. The continuous learning through Udemy certifications in SQL, Power BI, and Excel shows initiative and a commitment to skill development, which aligns well with a growth-oriented culture. The target role of Senior Data Analysis is well-aligned with their recent experience and demonstrated skills.
Soft Skills & Operational Fit
The candidate demonstrates strong analytical thinking, problem-solving capabilities, and attention to detail, particularly in identifying fraud patterns and root causes. Their experience in creating SOPs and conducting training sessions indicates good communication and operational consistency skills. Collaboration with cross-functional stakeholders highlights teamwork and business alignment. The 5/5 performance ratings suggest a strong work ethic and reliability.