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Senior Business Development Manager - India with 5+ years in Telecom Service & Customer Relations.
A Vibrant Performance-driven professional with over 6 years' rich experience in industries spanning Service in Telecom domains. Skilled in building customer relations from bottom to top-level and administering activities for various organizations. Proficient at maintaining cordial customer relationships, ensuring quality service for customer satisfaction and business retention. An effective communicator and team leader with strong analytical, problem-solving, and organizational abilities.
West Bengal University Of Technology
B.Tech · ECE
N/A – June 30, 2016
HDFC Bank Limited
Virtual Relationship Banking - Deputy Manager
April 1, 2023 – August 1, 2023
India
Reliance Jio Infocomm Ltd.
Enterprise Business - Assistant Manager
July 1, 2022 – February 1, 2023
India
Vodafone Idea Limited, (Eastern India Zone)
Govt. Business Team (Prerna Udyog Dst. & Quess Corp. pay roll)
May 1, 2020 – July 1, 2022
India
Tech Mahindra, Kolkata
FRM : Fraud Risk Management (Flipkart project)
July 1, 2019 – November 1, 2019
Kolkata, West Bengal, India
Concentrix, Kolkata
Customer Support (Reliance Jio Project )
February 1, 2019 – July 1, 2019
Kolkata, West Bengal, India
Ask InfoTech Telecom, Kolkata
Network Engineer
February 1, 2018 – February 1, 2019
Kolkata, West Bengal, India
Cultural Fit Analysis
The candidate has worked across diverse organizations like HDFC Bank, Reliance Jio, Vodafone Idea, Tech Mahindra, and Concentrix, indicating adaptability to different corporate cultures. Their roles consistently involve business development, customer relations, and sales, suggesting a strong alignment with a target role focused on growth and client management. The breadth of experience in both direct sales/relationship management and backend operations (fraud risk, network engineering) shows a versatile professional who can understand various facets of a business.
Soft Skills & Operational Fit
The candidate demonstrates strong communication and interpersonal skills, essential for relationship building and team leadership. Their experience in managing customer portfolios, handling escalations, and ensuring service quality indicates a customer-centric and problem-solving operational fit. The focus on revenue growth, cost control, and timely reporting aligns with business development and management roles.