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Technical Support Specialist with 1+ years in IT Service Desk, troubleshooting & ITIL.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Technical support executive with hands-on experience in call and email support, CRM tools, and issue resolution. Strong communication and problem-solving skills with a focus on customer satisfaction. Looking to grow in a dynamic, team-driven environment.
Pondicherry University
Bachelor of Computer Science · Computer Science
August 1, 2019 – June 30, 2022
SRVS National Hr Sec School
HSC · Computer Science
June 1, 2017 – May 31, 2019
Athena Health Technology Pvt Ltd
Implementation Analyst
October 1, 2025 – February 1, 2026
India
ECarobaar Technologies Private Limited
L1 Support - IT Service Desk
July 1, 2025 – September 1, 2025
KSA
Cognizant Technology Solutions
Process Executive
December 1, 2024 – April 1, 2025
USA
Networking Basics – Cisco Networking Academy Certified
Cisco Networking Academy
April 1, 2026 – Present
Microsoft Excel
Coursera
January 1, 2024 – Present
IBM DB0101EN: SQL and Relational Databases 101
IBM
August 1, 2023 – Present
Python Programming (Basics to Advanced)
EdYoda
December 1, 2021 – Present
HTML (Basics to Advanced)
EdYoda
December 1, 2021 – Present
Cultural Fit Analysis
The candidate's experience across multiple contract roles and diverse clients (Athenahealth, Petromin Corporation, Emblem Health) suggests adaptability to different organizational cultures and client needs. The breadth of skills covering OS, networking, databases, and ITIL processes indicates a versatile individual. The focus on customer satisfaction and teamwork, as highlighted in the career summary and experience, aligns with a collaborative and service-oriented culture.
Soft Skills & Operational Fit
The candidate demonstrates strong customer service orientation, adaptability, and a team-driven mindset. Their experience in SLA compliance, proper documentation, and process improvement aligns well with operational best practices in a technical support role. The ability to learn new tools and technologies quickly is a valuable asset for dynamic support environments.