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Business Development Manager with 10+ years in Sales & Operations
Accomplished professional with extensive expertise in managing Level 1 team leads and large teams across diverse industries, including banking, payments, retail, and BPO operations. Demonstrates proven leadership in SLA governance, performance coaching, and compliance adherence. Highly skilled in driving Lean, Six Sigma, and process enhancement initiatives to improve productivity and overall performance. Known for strong communication, mentoring abilities, and stakeholder engagement skills. Successfully developed team members' capabilities while maintaining a track record of audit success and documentation control. Proficient in workforce planning, forecasting, resource optimisation, and quality management strategies such as CSAT, NPS uplift strategies. Experienced with tools like SAP ECC 6.0, JD Edwards, ARIBA, TRIPS, OneView, Mainframe, and MS Office Suite.
Calorx Teachers University
BBA · Management
N/A – Present
Society for Indian Technical Institute
Diploma · Diesel Mechanic
N/A – Present
Stitches Uniform
Business Development Manager
June 1, 2025 – Present
Dubai, Dubai, United Arab Emirates
Globe Group
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May 1, 2018 – June 1, 2025
Dubai, Dubai, United Arab Emirates
International Diesel Services LLC
Sales Manager
June 1, 2017 – January 1, 2018
Dubai, Dubai, United Arab Emirates
Gargash Enterprises LLC
Senior Sales Consultant
May 1, 2012 – April 1, 2017
Dubai, Dubai, United Arab Emirates
Cultural Fit Analysis
The candidate's experience spans diverse industries (uniforms, fabric, automotive parts, luxury cars) and includes roles with increasing responsibility, indicating adaptability and a drive for growth. The focus on business development, sales, and operations management aligns directly with the target role. However, the resume does not provide explicit details on project diversity beyond their core job functions or specific contributions to company culture, making a deep assessment of cultural fit challenging. The breadth of skills listed, from strategic planning to contract negotiation, suggests a versatile professional who could integrate into various business environments.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills such as communication, negotiation, problem-solving, and leadership, which are crucial for a Business Development Manager role. Their experience in streamlining operations, managing logistics, and coordinating with suppliers aligns well with the operational aspects often required in business development, especially in companies with physical product lines or supply chain dependencies. The emphasis on customer relationship management and stakeholder engagement further supports a good operational fit.